VERONICA VILLEGAS ROCHA

• Oversaw patient greetings and check-ins for multiple departments, creating a welcoming and professional environment.
• Greeted patients during check-in and check-out across various departments to create a supportive atmosphere. Confirmed and rescheduled patient appointments as needed. Verified patient insurance information for accurate processing. Managed incoming and outgoing correspondence, including faxes and mail, to facilitate smooth administrative operations. Assisted with diverse administrative tasks to support team efficiency.
• Managed patient scheduling and appointment coordination to enhance operational efficiency.
• Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
• Utilized electronic health records system to maintain accurate patient information and documentation.

Sending urgent messages to doctors and care team (exp - refill medications, health concerns, questions)

• Maintaining cleanliness of lobby and work space
• Organizing patient paperwork/ records
• Taking card payments

• Performed various duties in support of doctors and radiology technicians in a busy hospital, including administrative tasks.
• Assisted doctors and radiology technicians with front and back department duties to ensure smooth operations in a busy hospital. Performed administrative duties, including patient check-in/out, to facilitate efficient patient flow. Handled multiple phone lines, taking messages and managing fax and mail communications. Scheduling patients for Radiology testing, verifying insurance and obtaining pre-approval authorization for procedure or special test. Verify orders and complete check in process. Prepare records.
• Facilitated patient scheduling and appointment management, optimizing workflow efficiency.
• Maintained accurate patient records using electronic health record systems, ensuring data integrity.

• Assisted 5 doctors in busy office with clerical skills for patient check-in and check-out. Scheduled procedures and obtained prior authorization for hospital procedures and office visits. Managed patient referrals to specialists and coordinated follow-up appointments. Called in prescriptions to pharmacy and mailed orders to companies, acquiring authorizations. Prepared charts for next day and scheduled hospital procedures. Rooming patients taking vitals, performing Spiro pre and post, nebulizer treatments and injections. Maintained consistent office flow to enhance patient experience.
• Managed patient scheduling and appointments using electronic health record (EHR) systems.
• Assisted in patient intake processes, ensuring accurate documentation and data entry.
• Maintained organized medical records, facilitating quick access for healthcare providers.
• Assisted in patient intake and registration processes, ensuring accurate data entry and documentation.

• Managed operations in busy cardiology office serving 55 patients daily. Work closely with doctors to check in and check out patients, schedule surgery and refer to specialist. Perform Coumadin check, Bio-z certified and Holter monitor. Administrative duties include pulling and filing charts and getting prior authorizations. Handled multi-line phone system, efficiently answering calls and taking messages.
• Assisted in patient assessments and vital sign monitoring to ensure accurate health records.
• Coordinated appointment scheduling and patient follow-ups to enhance office workflow efficiency.
• Implemented electronic health record (EHR) updates, improving data accuracy and accessibility for clinical staff.
• Assisted physicians in patient examinations and procedures, enhancing clinical workflow efficiency.

• Answered multi-line telephone and scheduled physician appointments, ensuring efficient patient flow. Processed new patient intake forms and verified insurance eligibility and authorizations, facilitating seamless patient onboarding. Maintained patient charts, ensuring accurate and up-to-date medical records.
• Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.

● Organizing patient paperwork/ records