Veronica Virguez Capingi
Houston,TX
Summary
Bachelor in Industrial Relation with experience in Human Resources, specialized in payroll management and recruitment. I graduated five years ago in my native country Venezuela. Fluent in Spanish as first language and English able to work in multicultural environments and facilitate communication within diverse teams. I have a proactive and result oriented approach, always striving to enhance the employee experience and contribute to organizational success. I am currently seeking new opportunities where i can apply my knowledge and continue to grow both personally and professionally.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
Allied Medical Centers
Houston, TX
08.2023 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called attorneys to get approval information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Human Resources Specialist
Jac Motors
Venezuela
05.2021 - 12.2021
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Resolved payroll discrepancies quickly and successfully.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained strict confidentiality of all payroll information and records.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Administrative Assistant
Tanques Hidroneumaticos De Venezuela
Venezuela
12.2017 - 10.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
Education
Bachelor Industrial Relations - Human Resources
University "Fermin Toro"
Venezuela06-2020
Skills
- Team Worker
- Multi-line telephone operation
- Problem identification
- Payroll processing
- Microsoft Excel skills
- Telephone and email etiquette
- Exceptionally organized
- Employee relations
- HR policies and procedures
- Spanish and English
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Allied Medical Centers
08.2023 - Current
Human Resources Specialist
Jac Motors
05.2021 - 12.2021
Administrative Assistant
Tanques Hidroneumaticos De Venezuela
12.2017 - 10.2019
Bachelor Industrial Relations - Human Resources
University "Fermin Toro"