Amanda Harper

• Monitored referral status updates and resolved discrepancies to maintain effective tracking of patient progress
• Managed patient referrals and ensured accurate processing within electronic health record systems.
• Coordinated communication between healthcare providers to facilitate timely patient care transitions.
• Developed streamlined workflows for referral management, enhancing operational efficiency across departments.
• Trained new staff on referral procedures and system navigation to promote consistency and accuracy.
• Continuously updated knowledge of changes within the healthcare landscape, adapting referral processes as necessary to ensure optimal outcomes for all parties involved.
• Performed various administrative tasks by filing, copying and faxing documents.
• Led initiatives to enhance patient experience through efficient handling of referral inquiries and follow-ups.
• Scheduled appointments with specialists on behalf of clients.
• Followed up with clients and specialists to inquire about experience and collect reports.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

• Assist team with maintaining the production line to stay running. cGMP, Standard Work Instructions (SWI) Standard Operating Procedures (SOP), SAP, multiple medications

• Oversaw daily operations to enhance team performance and productivity.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Developed and implemented strategic initiatives to streamline workflows.

Graduate