Veronica Virguez Capingi
Houston
Summary
Detail-oriented professional with experience in document review, data accuracy, and cross-functional coordination across HR and healthcare operations. Background includes payroll auditing, high-volume documentation processing, and partnering with multiple internal and external stakeholders to resolve discrepancies and complete time-sensitive transactions. Bilingual (Spanish/English) with experience collaborating across multicultural teams. Proficient in Microsoft Excel and Outlook, with strong written and verbal business communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Allied Medical Centers
08.2023 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called attorneys to get approval information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Human Resources Specialist
Jac Motors
10.2019 - 12.2021
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Resolved payroll discrepancies quickly and successfully.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained strict confidentiality of all payroll information and records.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
Administrative Assistant
Tanques Hidroneumaticos De Venezuela
12.2017 - 10.2019
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed multi-line phone system, efficiently routing calls, delivering messages, and greeting visitors to enhance communication.
- Maintained accurate records through diligent data entry and database management, supporting organizational information needs.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Handled payroll information by accurately calculating, collecting, and entering data to ensure employee compensation.
- Verified timekeeping records and handled any discrepancies with employees.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
Education
Bachelor Industrial Relations - Human Resources
University "Fermin Toro"
Venezuela06-2020
Skills
- Referral management
- Payroll processing
- Data accuracy
- Microsoft Excel skills
- Document management
- Process improvement
- Training development
- Task prioritization
- Team collaboration
- Spanish and English
- Communication skills
- Multicultural communication
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- General Lines Agent. Life,accident, health and HMO 2023 (already expired)
Timeline
Referral Coordinator
Allied Medical Centers
08.2023 - Current
Human Resources Specialist
Jac Motors
10.2019 - 12.2021
Administrative Assistant
Tanques Hidroneumaticos De Venezuela
12.2017 - 10.2019
Bachelor Industrial Relations - Human Resources
University "Fermin Toro"