Alejandra Salazar
Oklahoma City,Oklahoma
Summary
Focused with strong customer service and good multitasking abilities. Motivated to positively impact business operations by effortlessly managing phone calls, sorting mail, and filing paperwork. Excellent data entry and appointment scheduling abilities. Efficient Referral Coordinator with Number years of increasing responsibility in Type industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes. Interested in shifting career to Type specialization.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Just Kids Pediatrics
Oklahoma City
03.2022 - 02.2024
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Conducted regular audits of referral records to maintain data accuracy and identify areas for improvement within the department.
- Assisted with discharge planning coordination and post-acute care referrals.
- Collaborated with store manager to maintain daily operations.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Provided education and instruction to referral sources on referral processes.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Assisted with completion of referral forms and verified data accuracy and completion
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Attended continuing education courses to stay current on referral processes and best practices.
- Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Operator
Oklahoma Heart Hospital
06.2021 - 03.2022
- Expanded knowledge continuously by gathering feedback from customers, working with different departments on solutions, and reading internal documentation on changing policies
- Advocated for customers needs and followed through on issues to complete resolution
- Maintained call control with use of persuasive communication techniques and provided scripts
- Documented call encounter details in full using internal system
- Connected callers with correct departments for different needs
- Answered high volume of calls and consistently met turnover targets
- Resolved issues based on thorough investigations of concerns
- Met inbound customer needs while maintaining strict performance targets
- Referred unresolved customer grievances to designated departments for further investigation
- Completed inquiries and followed up with customers to share findings and offer solutions.
Telemed Assistant
Little Colorado Behavior health
08.2019 - 05.2021
- Filed documents and reports in organized fashion
- Maintained well-organized schedule for manager to cover both business and personal appointments
- Fielded phone calls, set up meetings, and greeted visitors
- Maintained team efficiency with well-stocked and organized office supplies
- Assisted with frequent staff travel by coordinating accommodations and transportation
- Supported meetings by preparing spaces and materials and taking detailed notes
- Completed important business paperwork and license renewals
- Kept schedules organized and balanced with meetings, appointments, and travel
- Updated office tracking in [Software] spreadsheets to stay on top of important daily information like [Type]
- Coordinated repairs to office equipment for issues beyond basic upkeep requirements
- Handled expense reporting and updated [Software] accounts
- Minimized disruptions by personally handling basic phone and email correspondence
- Maintained [Number]% accuracy rate by carefully verifying patient information
- Updated patient charts with demographic and insurance information
- Kept calendars current, implementing immediate changes due to new, rescheduled, or canceled appointments
- Enhanced success of each appointment by thoroughly documenting recent histories.
Infant and Toddler Teacher
MACOG Headstart
09.2015 - 08.2019
- Encouraged self-esteem, independence, and respect with positive role-modeling
- Coordinated interactive activities to meet children's physical, emotional, intellectual, and social needs
- Adhered to state and federal standards governing daycare environment and curriculum
- Applied knowledge of early childhood development to evaluate student learning needs and promote growth
- Delivered individual and small group instruction to meet individual needs of each child
- Collaborated with faculty and staff to enhance programs and promote student success
- Monitored children's progress and discussed challenges with parents and caregivers to foster open communication
- Developed emergency response plans and posted necessary safety and evacuation information
- Maintained student records in accordance with state, federal, and company guidelines
- Encouraged children to navigate challenges independently and develop confidence and early learning abilities
- Created and assigned interactive lesson plans for basic early learning skills
- Established clear expectations for behavior and redirected problematic actions with positive reinforcement or established discipline protocols
- Supervised children during activities to maintain safety and wellbeing
- Taught color, shape, number, and letter recognition
- Balanced schedules to include instruction, demonstration and quiet periods
- Taught children to take care of personal needs, manage outerwear and wash hands
- Built social, emotional and behavioral skills in children through modeling and positive reinforcement
- Monitored student progress against goals and reported findings to administration
- Maintained welcoming and nurturing spaces with well-organized classroom stations and materials.
Education
Certificate of Proficiency -
Northland Pioneer College
Saint Johns, Az05.2020
Diploma -
St. John's High School
Saint Johns, Az05.2013
Skills
- Scheduling
- Time management
- Microsoft Word
- Task prioritization
- Cultural awareness
- Communication management
- Strategy development
- Coordination
- Patient Care Assessment
- Patient Scheduling
- Critical Thinking
- Notetaking and documentation
- Therapy programs
- Patient Education
- Scheduling Software
- Employee Work Scheduling
- Pre-authorizations
- Employee Training Program
Languages
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Just Kids Pediatrics
03.2022 - 02.2024
Operator
Oklahoma Heart Hospital
06.2021 - 03.2022
Telemed Assistant
Little Colorado Behavior health
08.2019 - 05.2021
Infant and Toddler Teacher
MACOG Headstart
09.2015 - 08.2019
Certificate of Proficiency -
Northland Pioneer College
Diploma -
St. John's High School