Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Vu

Albert Lea,MN

Summary

Dynamic and versatile, driven also excel in multitasking and attention to detail, while being able to apply skills from previous jobs like data entry, translating, and good customer service, a great team player and responsible hard working employee, Great with people.

Overview

2025
2025
years of professional experience

Work History

QA Clerk

Ventura Foods
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Fulfillment Clerk/customer Service

Agilis
  • Working with major companies, American lung Association, Children’s Cancer Research Foundation, Alzheimer’s, American Lung Association, Lance Armstrong Foundation
  • Optimized storage space utilization by regularly reorganizing inventory based on item popularity and seasonal trends.
  • Implemented a new inventory tracking system that reduced time spent locating items by 25% while increasing overall organization within the warehouse space.
  • Improved order accuracy by meticulously verifying product information and cross-referencing with packing slips.
  • Ensured timely delivery of customer orders by prioritizing tasks and coordinating with shipping department personnel.
  • Received positive feedback from customers for prompt service and attention to detail in fulfilling their orders, also being able to translate in Portuguese, Spanish.

Home Health Aide/Clerical

St John’s
  • Helped residents maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for residents , reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Administered medications , also provided daily checks to ensure safety of residents.

QA Tech

Ventura Foods
Albert Lea, MN
08.2017 - Current

Ln Audit/Clerical

Assistant/Translator

State Farm
Albert Lea, MN
03.2014 - 08.2017
  • Completed localization projects that required deep understanding of cultural nuances, resulting in accurate representations tailored specifically for target audiences.
  • Helped customers with claims do to accidents
  • Assisted customers who did not speak English
  • Brought new clientele

Opex Operator/Translator

Agilis
Albert Lea
05.2000 - 10.2011
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Conducted preventative maintenance on equipment to reduce repair costs.
  • Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.

Education

Otero High School
Arecibo, Puerto Rico
05.2005

Skills

  • Telephone Etiquette
  • Customer Service
  • Cash Handling
  • Filing systems
  • Administrative Support
  • Database entry
  • Administrative tasks
  • Document Management
  • Mail handling
  • Processing mail
  • Mail Sorting
  • Multitasking
  • Attention to Detail
  • Time Management
  • Customer Communication
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Data Entry
  • Trilingual - English, Spanish, Portuguese

Timeline

QA Tech

Ventura Foods
08.2017 - Current

Assistant/Translator

State Farm
03.2014 - 08.2017

Opex Operator/Translator

Agilis
05.2000 - 10.2011

QA Clerk

Ventura Foods

Fulfillment Clerk/customer Service

Agilis

Home Health Aide/Clerical

St John’s

Otero High School
Veronica Vu