Veronica Watts
Carle Foundation Hospital
Urbana,IL
7
years of professional experience
Detail-oriented Patient Service Representative with strong communication skills. Experienced in patient intake, appointment management, and HIPAA compliance, committed to enhancing patient satisfaction and care continuity.
Work History
Patient Service Representative
2 Years 6 Months- Facilitated patient check-in and registration processes, ensuring accurate data entry and compliance with hospital protocols.
- Managed appointment scheduling, optimizing patient flow and reducing wait times through effective communication.
- Addressed patient inquiries and concerns, providing timely information to enhance overall patient satisfaction.
- Collaborated with medical staff to coordinate referrals and follow-up appointments for seamless patient care continuity.
Mental Health Technician
4 Years 8 Months- Monitored patient behavior and mental health status to ensure safety and well-being.
- Assisted in implementing individualized care plans tailored to patients' needs.
- Provided support during therapeutic activities, enhancing patient engagement and participation.
- Collaborated with healthcare teams to facilitate effective communication regarding patient progress.
Security Officer
1 Year 5 Months- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards and enforce facility policies.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Assisted in training new officers on safety protocols and emergency procedures.
Education
High School Diploma
Skills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Patient confidentiality
Patient intake
Payment collection
Scheduling appointments
Medical terminology
Patient greeting
Eligibility determination
Sterilization procedures
Timeline
Patient Service Representative
Carle Foundation Hospital
02.2024 - CurrentRead More
Mental Health Technician
Pavilion Rehabilitation and Nursing Center
07.2021 - 03.2026Read More
Security Officer
Flex N Gate
01.2020 - 06.2021Read More
Wendell Phillips Academy High School
High School Diploma
Read More