Veronica Willis
Jacksonville,FL
Summary
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher.
Overview
12
12
years of professional experience
Work History
Transportation Dispatcher
WTS Logistics LLC
Jacksonville, FL
08.2022 - Current
- Checked that each scheduled route was appropriately covered by company drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Assisted in resolving customer complaints and grievances.
Executive Payroll Account Manager
FTS Logistics LLC
Jacksonville, FL
01.2016 - 07.2022
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Calculated deductions and processed payroll for employees.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
Transportation Dispatcher
FTS Logistics LLC
Midland, TX
02.2012 - 12.2015
- Checked that each scheduled route was appropriately covered by owner-operators and company drivers.
- Coordinated dispatching of 13 drivers to accomplish daily delivery requirements.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Provided training and guidance to new dispatchers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Scheduled and dispatched drivers to locations in Midland, TX and West Virginia.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Education
Bachelor of Science - Business Management/Fashion Merchandising
Centenary University
Hackettstown, NJSkills
- Route Planning and Adjustment
- Safety Processes
- Relay Work Orders
- Management Advisement
- Written and Oral Communications
Timeline
Transportation Dispatcher
WTS Logistics LLC
08.2022 - Current
Executive Payroll Account Manager
FTS Logistics LLC
01.2016 - 07.2022
Transportation Dispatcher
FTS Logistics LLC
02.2012 - 12.2015
Bachelor of Science - Business Management/Fashion Merchandising
Centenary University
Similar Profiles
Zuri WillisZuri Willis
Fleet Office Manager at WTS Logistics LLCFleet Office Manager at WTS Logistics LLC
Hector Manuel TorresHector Manuel Torres
Owner/Operator Truck Driver at WTS Group, LLCOwner/Operator Truck Driver at WTS Group, LLC
Autumn PaffordAutumn Pafford
Administration Assistant at WTS Group, LLCAdministration Assistant at WTS Group, LLC