Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiaira Quinn

United States

Summary

Customer-focused professional with 6+ years of experience in identifying business challenges, crafting innovative solutions, and driving revenue growth. Skilled in prospecting, negotiation, and relationship-building, with a proven track record of exceeding production targets. Adept at leveraging cutting-edge tools like AI, and CRM. Excellent interpersonal skills with a firm personality to manage projects independently or as a team member in office and in the field. Dedicated to assisting others during distressed periods with goals to achieve high quality sanctification and understanding.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Marketing Specialist - Hybrid

Pike National Bank
McComb, MS
01.2023 - Current
  • Conducted data-driven analysis to optimize campaigns, achieving a 15% increase in customer acquisition.
  • Oversaw budgeting for all marketing activities, ensuring expenditures were within allocated limits.
  • Organized promotional campaigns, including social media, print materials, press releases, and website content.
  • Identified areas of improvement in customer service processes and suggested changes according

Pilot Catastrophe Services

Independent Claim Representative
09.2024 - 11.2024
  • Negotiated claim settlements with claimants, public adjusters, and contractors to resolve claims efficiently and fairly.
  • Maintained full claim ownership for 100+ claims.
  • Interpreted policies, coverage, as well as final determination for claim decisions.
  • Completed estimates, statements of losses, and issued payments.
  • Focused on exceptional customer service, resolving conflicts effectively, and establishing strong connections with policyholders as well as agents.

Millennium Information Services, Inc

Independent Property Field Inspector
Itasca, IL
02.2022 - 11.2022
  • Completed thorough written descriptions and took photographs to document conditions.
  • Examined relevant documents prior to inspections in order to become acquainted with property features.
  • Completed Scope, Sketch, and estimates
  • Manage customer calls/tasks daily

Operations Supervisor

Wayne-Sanderson Farms
Paul, NC
12.2021 - 01.2022
  • Communicate with retail personnel, processing plant, and breeder technicians to resolve problems to attain high-quality production.
  • Led the development of comprehensive workforce planning and analytic methods, models, and projections, including analytics of turnover, absenteeism, strategic placement, etc.
  • Manage a warehouse crew of over 70 people, providing positive and corrective feedback.
  • Work with internal and external contacts to ensure accurate planning, routing, and delivery.

Education

MBA - Marketing and Public Relations

University of Southern Mississippi
Hattiesburg, MS

Bachelor of Science - Business Administration

University of Southern Mississippi
Hattiesburg, MS

Associate of Arts - Business Administration

Southwest Mississippi Community College
Summit, MS

Skills

  • Customer research
  • Promotional planning
  • ROI validation
  • Scheduling
  • Branding
  • Campaign tracking
  • Claims Handling and Documentation
  • Research and Analytical Skills
  • Confidential Records Management
  • Strong Oral and Written Communication
  • Construction Course (Homeproject) -Home Depot
  • Type of 45 wpm

Certification

  • Auto certified
  • Property certified
  • Estimatics certified
  • Xactimate Tier 1
  • Hail & Wind Damage Certified

Timeline

Pilot Catastrophe Services

Independent Claim Representative
09.2024 - 11.2024

Marketing Specialist - Hybrid

Pike National Bank
01.2023 - Current

Millennium Information Services, Inc

Independent Property Field Inspector
02.2022 - 11.2022

Operations Supervisor

Wayne-Sanderson Farms
12.2021 - 01.2022

MBA - Marketing and Public Relations

University of Southern Mississippi

Bachelor of Science - Business Administration

University of Southern Mississippi

Associate of Arts - Business Administration

Southwest Mississippi Community College
Kiaira Quinn