Summary
Overview
Work History
Education
Skills
Timeline
Generic

VERONICA WOODRUFF

Rome,NY

Summary

Dedicated professional with strong customer service and problem resolution skills. Experienced in providing expert assistance in complex transactions, enhancing client satisfaction and loyalty.

Versatile real estate agent skilled in administrative support, data entry, and time management. Proven ability to collaborate effectively with teams and deliver expert guidance throughout real estate transactions to ensure client success.

Overview

11
11
years of professional experience

Work History

Licensed Real Estate Agent

Bonacio Management
Rome, NY
04.2024 - 09.2025
  • Facilitated client property searches by aligning options with preferences and budgetary constraints.
  • Conducted property tours, highlighting key features and benefits to potential buyers.
  • Researched local market trends to provide informed recommendations to clients.
  • Collaborated with team members to develop marketing materials for listings.
  • Attended training sessions to enhance knowledge of real estate regulations and practices.
  • Provided expert assistance to clients in managing complex real estate transactions, addressing challenges and clarifying each step.

Certified Nursing Assistant

The Grand Nursing and Rehabilitation / Bethany Gardens
Rome, NY
06.2018 - 11.2023
  • Assisted patients with daily living activities to enhance comfort and well-being.
  • Monitored vital signs and reported changes to nursing staff for timely intervention.
  • Maintained cleanliness and safety standards in patient care areas, promoting infection control.
  • Collaborated with healthcare team to develop individualized care plans for residents.
  • Trained new staff on operational procedures and best practices in patient care.
  • Provided emotional support to patients and families, fostering a compassionate environment.

Customer Service Representative

Lowe's
Rome, NY
02.2015 - 08.2018
  • Resolved customer inquiries through multiple communication channels, enhancing customer satisfaction and loyalty.
  • Trained new team members on company policies and customer service protocols, fostering a collaborative environment.
  • Streamlined order processing procedures, reducing response times and improving overall efficiency.
  • Implemented feedback mechanisms to gather customer insights, driving improvements in service delivery.

Education

No Degree - Surgical Technologies

Mohawk Valley Community College
Utica, NY
03-2024

GED -

Boys And Girls High School
Brooklyn, NY
11-2013

Skills

  • Administrative support
  • Time management
  • Microsoft Excel
  • Microsoft outlook
  • Documentation and recordkeeping
  • HIPAA compliance
  • Adaptable
  • Customer service
  • Data entry
  • Problem resolution
  • Payment processing

Timeline

Licensed Real Estate Agent

Bonacio Management
04.2024 - 09.2025

Certified Nursing Assistant

The Grand Nursing and Rehabilitation / Bethany Gardens
06.2018 - 11.2023

Customer Service Representative

Lowe's
02.2015 - 08.2018

No Degree - Surgical Technologies

Mohawk Valley Community College

GED -

Boys And Girls High School
VERONICA WOODRUFF