Veronica C. Ladson
Philadelphia,Pennsylvania
Summary
Meticulous Certified Registered Medical Assistant , excellent at Juggling multiple tasks and working under Pressure . Broad industry experience includes Healthcare, Receptionist, Customer Service Agent and Child Care.
Overview
2
2
years of professional experience
Work History
Medical Records Scan Specialist
E4- Services
New Town Square, PA
01.2022 - Current
- Processed medical records requests from outside and inside providers according to facility, state and federal law.
- Separated and assessed Pertinent information before entering Documents into Electronic Medical Records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient confidence by keeping patient records information confidential.
Delivery Driver
Door Dash
Philadelphia, PA
07.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Operated vehicle safely in highly congested areas without traffic violations.
- Oversaw daily route covering 10 Philadelphia area retail stores
Home Healthcare Specialist
Total Home Health Agency
Drexel Hill, PA
07.2021 - 08.2021
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care .
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals. Increased Patient's nutritional intake by 50% .
Education
Bachelor of Human Services - Human Services
Southern New Hampshire University
Hooksett, NH05.2026
Diploma of Medical Assisting - Medical Assisting
Thompson Institute
Philadelphia, PA09.2002
High School Diploma -
Overbrook High School
Philadelphia, PA06.1996
Skills
- Customer/Client relation
- Multi-line telephone system
- Medical Records Management
- Phlebotomy
- EMR / EHR
- Patient scheduling
- Infection control and aseptic procedures
- Patient assessments
- Data entry
- Vital sign monitoring
- Patient Scheduling
- Assisting with physical exams
- Compassionate caregiver
- Knowledge of state roads and highways
- Map reading and navigation skills
Timeline
Medical Records Scan Specialist
E4- Services
01.2022 - Current
Delivery Driver
Door Dash
07.2021 - Current
Home Healthcare Specialist
Total Home Health Agency
07.2021 - 08.2021
Bachelor of Human Services - Human Services
Southern New Hampshire University
Diploma of Medical Assisting - Medical Assisting
Thompson Institute
High School Diploma -
Overbrook High School
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