Veronica Del Rocio Garcia Agosto
Springfield,MA
Summary
Adept Certified Pharmacy Technician with a proven track record at Baystate Health, showcasing exceptional skills in medication dispensing and insurance billing. Demonstrated expertise in enhancing patient care and pharmacy efficiency through meticulous workflow optimization and team collaboration. Achieved significant improvements in customer satisfaction and operational productivity, underscoring a strong commitment to accuracy, regulatory compliance, and compassionate service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Baystate Health
12.2016 - 08.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
Certified Pharmacy Technician
Louis & Clark
11.2014 - 05.2016
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors offices via telephone, fax and email.
Pharmacy Technician
Walmart.com
03.2004 - 11.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Education
Certification P - Pharmacy Technitian
PTCB
04.2012
GED -
Owl Adult Learning Center
Springfield, MA 08.2005
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Team Collaboration
- Manual and automated medication dispensing
- Filling Prescriptions
- Pharmaceutical Calculations
- Workflow Optimization
- Pharmacist support
- Prescription Interpretation
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance Verification
- Pharmacy Law Compliance
- Aseptic Techniques
- Drug Classification Knowledge
- Regulatory Compliance
- HIPAA
- Updating medication histories
- Staff Development
- Drug Inventory Control
- New Hire Onboarding
- Prescription Verification
- Confidentiality and HIPAA
- Interpreting and Processing Medication Orders
- Answering customer questions
- Drug safety
- Supply Restocking
- Drug Inventory Management
- Healthcare regulations
- Operations Support
- Processing payments
- Stocking shelves
- Receiving incoming supplies
- Medication labels
- Prescription Filling
- Medicare and Medicaid process
- Order Verification
- Interpreting orders
- Verifying orders
- Certified Pharmacy Technician (CPhT)
- Data Entry
- Attention to Detail
- Customer Service
- Prioritization and Organization
- HIPAA Compliance
- Cash Register Operations
- Relationship Building
- Medication Storage and Labeling
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- First Aid/CPR/AED Instructor Certification – Red Cross.
Languages
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
Baystate Health
12.2016 - 08.2024
Certified Pharmacy Technician
Louis & Clark
11.2014 - 05.2016
Pharmacy Technician
Walmart.com
03.2004 - 11.2014
Certification P - Pharmacy Technitian
PTCB
GED -
Owl Adult Learning Center
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