Veronica Mendez

Work History

Wauchula Dental

Wauchula, FL

05.2020 - Current

Updated reports, managed accounts, and generated reports for company database.
Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Delivered performance reviews, recommending additional training or advancements.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Supervised and led team of dental hygienists and support staff of seven.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Coast Dental

Bradenton, FL

04.2019 - 04.2020

Updated reports, managed accounts, and generated reports for company database.
Reported to senior management on organizational performance and progress toward goals.
Controlled finances to lower costs and keep business operating within budget.
Managed office operations while scheduling appointments for department managers.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Great Expressions Dental Centers

09.2016 - 04.2019

Identified and communicated customer needs to supply chain capacity and quality teams.
Established team priorities, maintained schedules and monitored performance.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
Supervised and led team of dental hygienists and support staff of
Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Supervised and led team of dental hygienists and support staff of 12
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.

Manatee County Rural Health Services

07.2004 - 12.2014

Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Developed close working relationships with front office and back office staff.