Veronica Rae Diaz
Laredo,TX
Summary
Proven leader and problem-solver at Speedy Cash (Community Choice Financial), adept in enhancing customer satisfaction and streamlining inventory for increased sales efficiency. Excelled in staff supervision and development, fostering a team-oriented environment while boosting repeat business through exceptional customer service. Skilled in relationship building, ensuring a loyal customer base and a positive workplace culture. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Speedy Cash ( Community Choice Financial )
04.2013 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
High School Diploma -
Highlands High School
San Antonio, TX06.2011
Skills
- Problem-Solving
- Customer experience
- Customer Service and Engagement
- Customer Relations
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Staff Supervision
- Stock management
- Relationship building and management
- Employee Development
- Performance Improvement
- Store Organization
Timeline
Assistant Store Manager
Speedy Cash ( Community Choice Financial )
04.2013 - 08.2023
High School Diploma -
Highlands High School
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