VERONICA WILLIS
Desoto,TX
Summary
Hard-working professional with 15.5+ years of experience and a proven knowledge of conflict resolution, administrative and customer service skills and customer needs assessment. Aiming to successfully fill the position.
Overview
17
17
years of professional experience
Work History
Specialist IV
CPS, Protective Services
Dallas, Texas
08.2010 - Current
- Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs
- Maintain case history records and prepare reports on 35 or more cases
- Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements
- Develop and review service plans in consultation with clients (parents/caregivers). Service plans are reviewed every 90 days and perform follow-ups assessing quantity and quality of services provided
- Provide, find, or arrange for support services, such as childcare, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes, for biological parents, foster parents/caregivers and foster children
- To prevent more serious problems from developing
- Collect supplementary information needed to assist client, such as employment records, medical records, or school reports
- Arrange for medical, psychiatric, and other tests that may disclose causes of difficulties and indicate remedial measures
- Demonstrate commitment, professional growth and continuing education requirements of agency/licensing board
- Promote and demonstrate appropriate respect for cultural diversity among coworkers and all work-related contacts.
Unit Clerk
Medical Center of Lewisville
Lewisville, TX
03.2005 - 08.2010
- Answer telephones and direct calls to appropriate staff
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Maintain medical records, technical library, or correspondence files
- Perform various clerical or administrative functions, such as ordering and maintaining inventory of supplies
- Obtained and organized medical records for office visits and scheduled labs (50)
Education
Master of Science (M.S - Social Work, Commerce
Texas A&M University - Commerce
Commerce, TX12.2013
Bachelor of Science (B.S) - Social Work
Texas Woman’s University
08.2010
Skills
- Customer Relations
- Critical Thinking
- Problem-Solving
- Excellent Communication
- Planning and Coordination
Timeline
Specialist IV
CPS, Protective Services
08.2010 - Current
Unit Clerk
Medical Center of Lewisville
03.2005 - 08.2010
Master of Science (M.S - Social Work, Commerce
Texas A&M University - Commerce
Bachelor of Science (B.S) - Social Work
Texas Woman’s University