Veronika Dererova Khalid
Chicago,IL
Summary
Dynamic Assistant Store Manager at Estee Lauder with a proven track record in team leadership and inventory management. Successfully exceeded sales targets through strategic planning and performance coaching, while fostering strong customer relationships. Great at visual merchandising and conflict resolution, driving operational excellence and enhancing customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Estee Lauder - Aveda Experience Center
Northbrook, Chicago, Oakbrook, Skokie, IL
10.2011 - Current
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Coaching: oversaw staff performance and training to enhance team productivity and service quality.
- Implemented inventory control measures to reduce losses and optimize stock levels.
- Provided excellent customer service, resolving issues, and building lasting relationships.
- Achieved and exceeded monthly sales targets through effective team management and strategic planning.
- Managed supplemental orders.
- Visual merchandising.
- Developed new employees.
Hairstylist
Aveda Spa Salon - Hair Texture
Glencoe, IL
01.2010 - 07.2011
- Recommended products to clients based on their individual needs.
- Organized scheduling of appointments throughout the day.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Worked collaboratively with colleagues to achieve common goals.
- Managed cash register transactions during checkout process.
- Educated clients on proper home hair care maintenance techniques.
- Colored, cut hair to style photos and client specifications.
- Installed hair extensions.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Education
Associate of Applied Science - Cosmetology
City Colleges of Chicago
Chicago, IL01-2009
Some College (No Degree) - Language Interpretation And Translation
Philological University
Slovakia01-2007
High School Diploma -
Business And Management Academy
Slovakia01-2005
Skills
- Inventory management
- Visual merchandising
- Customer service
- Staff scheduling
- Loss prevention
- Team building and leadership
- Performance coaching
- Conflict resolution
- Cash handling
- Process improvement
- Data analysis
- Store operations
- POS systems operations
- Store opening and closing
- Stock management
- Relationship building and management
- Workforce management
Accomplishments
- Won 1St Place in State-level cosmetology competition.
Certification
- Cosmetology License, Department of Financial and Professional Regulation /Aug. 2010-Current/
Timeline
Assistant Store Manager
Estee Lauder - Aveda Experience Center
10.2011 - Current
Hairstylist
Aveda Spa Salon - Hair Texture
01.2010 - 07.2011
Associate of Applied Science - Cosmetology
City Colleges of Chicago
Some College (No Degree) - Language Interpretation And Translation
Philological University
High School Diploma -
Business And Management Academy