Veronika Gabriyelyan
Deerfield Beach,FL
Summary
A proactive and results-oriented professional with a strong passion for learning and personal development. Experienced in managing product image uploads, keeping inventory systems up to date, and providing excellent customer service. Skilled in using Microsoft Office programs. A quick learner, adaptable to new technologies and tasks. Possesses a positive, team-oriented attitude and consistently strives to achieve high-quality results in all tasks.
Overview
7
7
years of professional experience
Work History
Florist Assistant
Le Soul Fleur
08.2023 - 04.2024
- Prepared and organized incoming flower deliveries for use in arrangements and bouquets, ensuring freshness and quality.
- Assisted in creating floral arrangements for various occasions, ensuring attention to detail and high-quality aesthetics.
- Helped clients select flowers and arrangements, provided personalized recommendations, and handled phone inquiries and reservations.
- Uploaded photos and product details to the website; edited photos and videos for social media, creating engaging content to promote flower arrangements and floral workshops.
- Participated in organizing and promoting floral workshops, engaging with customers on social media to increase attendance and interest.
- Maintained a clean and organized shop, ensuring fresh flowers and supplies were readily available and the environment was inviting for customers.
Assistant Manager
Dobedo Hotel
03.2018 - 04.2019
- Performed administrative tasks, including filing, data entry in Microsoft programs, and managing email correspondence.
- Prepared and maintained accurate financial and administrative reports, such as revenue summaries and expense reports.
- Collaborated closely with the hotel director, providing support with scheduling, meeting preparation, and communication with staff and stakeholders.
- Assisted in inventory management, tracking office supplies, and ensuring timely reordering.
- Maintained hotel records, including employee files, vendor contracts, and operational documentation.
- Monitored and addressed guest feedback or complaints by coordinating with relevant departments to resolve issues promptly.
- Uploaded photos and descriptions of hotel rooms/services to the website, ensuring content accuracy and visual appeal for visitors.
Front Desk Receptionist
Dobedo Hotel
04.2017 - 03.2018
- Welcomed guests, check them in, and assign them rooms
- Answered phone calls, replied on emails
- Kept the reception area clean and organized, and operated office equipment
- Processed payments, verified credit card information, and prepared room bills
- Provided information about local attractions, arrange travel, and book tickets
- Escalated issues to supervisors, and responded to guest problems
Education
Bachelor - Tourism And Hospitality Management
Ural Federal University
Yekaterinburg, Russia06-2016
Skills
- Excellent communication skills
- Teamwork
- Conflict management
- Adaptable
- Experienced with Microsoft Word, Excel and Powerpoint
- Attention to detail
Timeline
Florist Assistant
Le Soul Fleur
08.2023 - 04.2024
Assistant Manager
Dobedo Hotel
03.2018 - 04.2019
Front Desk Receptionist
Dobedo Hotel
04.2017 - 03.2018
Bachelor - Tourism And Hospitality Management
Ural Federal University
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