Veronika Hanvey
Tampa,FL
Summary
Dynamic Team Leader at Crocs with a proven track record in driving sales and enhancing customer experiences. Skilled in team motivation and problem-solving, I excel in high-pressure environments, consistently achieving sales goals while fostering collaboration. Adept in cash management and operational efficiency, I prioritize customer satisfaction and relationship building always.
Overview
6
6
years of professional experience
Work History
Team Leader
Crocs
Clearwater, FL
03.2024 - Current
- Serve as Manager on Duty, overseeing daily store operations, team performance, and customer experience.
- Lead and support associates to achieve sales goals while maintaining a positive and efficient work environment.
- Handle cash management, store opening and closing procedures, and operational responsibilities.
- Build strong customer relationships through consultative selling and personalized service.
- Frequently travel between locations to provide management support and assist stores with staffing and operational needs.
High Ticket Sales Affiliate
Mike Barron Closing Academy
San Diego, CA/ Remote
07.2025 - 12.2025
- Generated and qualified leads for high-ticket sales opportunities.
- Recruited prospective affiliates and connected potential clients with sales closers.
- Developed skills in sales
communication, relationship building, prospecting, and lead qualification. - Worked within a performance-driven sales environment focused on conversion and client acquisition.
Sales Associate
Charlotte Russe
Tampa, FL
05.2024 - 12.2024
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate benefits to customers.
- Operated point-of-sale system accurately, ensuring efficient transaction processing and customer satisfaction.
- Collaborated with team members to maintain store visual standards and merchandising displays.
Retail Sales Associate
Spirit Halloween Store
Tampa, FL
10.2024 - 11.2024
- Delivered exceptional customer service while assisting customers with product selection and purchases.
- Processed transactions accurately and maintained an organized sales floor.
- Contributed to a positive shopping experience during a high-volume seasonal retail environment.
Birthday Party Hostess/front Desk Associate
Clearwater Ice Arena
Clearwater, FL
03.2021 - 06.2024
- Managed front desk operations and customer inquiries in a fast-paced environment.
- Coordinated birthday parties and special events while ensuring excellent guest experiences.
- Assisted with skate rentals, facility operations, and guest safety procedures.
- Built strong communication and problem-solving skills through daily customer interaction.
Education
High School Diploma -
Thomas Jefferson High School
Tampa, FLSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Customer service
- Phone etiquette
Timeline
High Ticket Sales Affiliate
Mike Barron Closing Academy
07.2025 - 12.2025
Retail Sales Associate
Spirit Halloween Store
10.2024 - 11.2024
Sales Associate
Charlotte Russe
05.2024 - 12.2024
Team Leader
Crocs
03.2024 - Current
Birthday Party Hostess/front Desk Associate
Clearwater Ice Arena
03.2021 - 06.2024
High School Diploma -
Thomas Jefferson High School