Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronika Lozova

Des Plaines,IL

Summary

Ambitious professional with experience in managing accounts, strategic planning and analytics, issue resolution, and client relations. Strong background in management and customer relationship management. A proactive team player focused on supporting business growth through consistent communication and innovative solutions.

Overview

9
9
years of professional experience

Work History

Senior Account Manager

Green Attic Insulation
Mount Prospect
11.2021 - Current
  • Analyze sales performance by preparing financial reports to efficiently track sales progress and overdue accounts.
  • Cooperate with each internal department to ensure smooth project operations.
  • Supervise virtual account assistants and conduct training.
  • Perform comprehensive market research to identify market trends and consumer preferences.
  • Collaborate with marketing team to develop targeted campaigns for account acquisition and growth.
  • Manage detailed records of all accounts activities including sales orders, invoices, payments.

Administrative Manager

IMC Trans INC
Arlington Heights, IL
08.2019 - 11.2021
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Oversaw the complete payroll process and monitored department budgets by tracking expenses versus income.
  • Conducted a comprehensive competitor analysis to identify market trends and collaborated with the marketing team on a content strategy.
  • Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
  • Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.

Event Sales Manager

Pinstripes
South Barrington
09.2018 - 08.2021
  • Tracked event sales performance using CRM software and analyzed results to identify areas for improvement.
  • Monitored event progress using Salesforce to track quotes and project details, resolved on-site issues, and ensured smooth collaboration between parties to meet client expectations.
  • Maintained strong client relationships to support business growth and enhance customer satisfaction.
  • Identified upselling opportunities by understanding clients needs and proposing additional services or solutions.
  • Negotiated contracts with clients and vendors to ensure favorable terms.
  • Developed and implemented sales strategies to attract new clients and retain existing ones.

Sales Supervisor

American Income Life
Schaumburg
10.2015 - 09.2017
  • Promoted and sold various insurance products, utilizing effective sales strategies to achieve business objectives and maximize revenue growth.
  • Built and maintained strong relationships with clients, serving as the primary point of contact to ensure satisfaction and loyalty.
  • Collaborated with marketing teams to create promotional materials and campaigns that effectively support sales initiatives.
  • Coached and trained new employees.
  • Resolved customer complaints regarding services, products, or personnel.

Education

Associate’s Degree - Art

Wilbur Wright College
Chicago

Bachelor’s Degree - Business Communications

Kyiv National University of Trade and Economics
Kyiv, Ukraine

Skills

HARD SKILLS

  • CRM CRM Software (Salesforce, HubSpot, Zapier)
  • Financia/Data Analysis and Reporting (QuickBooks)
  • Project Management (ClickUp, Asana)
  • Competitor Analysis - conducting thorough SWOT analyses
  • Market Research & focus groups
  • Social Media Advertising (Instagram, Facebook)
  • Design Software (Photoshop, Canva, Sketch)
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • SOFT SKILLS
  • Time management and prioritization
  • Strategic Planning
  • Problem Solving
  • Client Relationship Management
  • Attention to details
  • Strategic Thinking and Planning
  • Teamwork and Collaboration
  • Self-motivation

Timeline

Senior Account Manager

Green Attic Insulation
11.2021 - Current

Administrative Manager

IMC Trans INC
08.2019 - 11.2021

Event Sales Manager

Pinstripes
09.2018 - 08.2021

Sales Supervisor

American Income Life
10.2015 - 09.2017

Associate’s Degree - Art

Wilbur Wright College

Bachelor’s Degree - Business Communications

Kyiv National University of Trade and Economics
Veronika Lozova