Veronika Lozova
Des Plaines,IL
Summary
Ambitious professional with experience in managing accounts, strategic planning and analytics, issue resolution, and client relations. Strong background in management and customer relationship management. A proactive team player focused on supporting business growth through consistent communication and innovative solutions.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
Green Attic Insulation
Mount Prospect
11.2021 - Current
- Analyze sales performance by preparing financial reports to efficiently track sales progress and overdue accounts.
- Cooperate with each internal department to ensure smooth project operations.
- Supervise virtual account assistants and conduct training.
- Perform comprehensive market research to identify market trends and consumer preferences.
- Collaborate with marketing team to develop targeted campaigns for account acquisition and growth.
- Manage detailed records of all accounts activities including sales orders, invoices, payments.
Administrative Manager
IMC Trans INC
Arlington Heights, IL
08.2019 - 11.2021
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Oversaw the complete payroll process and monitored department budgets by tracking expenses versus income.
- Conducted a comprehensive competitor analysis to identify market trends and collaborated with the marketing team on a content strategy.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
Event Sales Manager
Pinstripes
South Barrington
09.2018 - 08.2021
- Tracked event sales performance using CRM software and analyzed results to identify areas for improvement.
- Monitored event progress using Salesforce to track quotes and project details, resolved on-site issues, and ensured smooth collaboration between parties to meet client expectations.
- Maintained strong client relationships to support business growth and enhance customer satisfaction.
- Identified upselling opportunities by understanding clients needs and proposing additional services or solutions.
- Negotiated contracts with clients and vendors to ensure favorable terms.
- Developed and implemented sales strategies to attract new clients and retain existing ones.
Sales Supervisor
American Income Life
Schaumburg
10.2015 - 09.2017
- Promoted and sold various insurance products, utilizing effective sales strategies to achieve business objectives and maximize revenue growth.
- Built and maintained strong relationships with clients, serving as the primary point of contact to ensure satisfaction and loyalty.
- Collaborated with marketing teams to create promotional materials and campaigns that effectively support sales initiatives.
- Coached and trained new employees.
- Resolved customer complaints regarding services, products, or personnel.
Education
Associate’s Degree - Art
Wilbur Wright College
ChicagoBachelor’s Degree - Business Communications
Kyiv National University of Trade and Economics
Kyiv, UkraineSkills
HARD SKILLS
- CRM CRM Software (Salesforce, HubSpot, Zapier)
- Financia/Data Analysis and Reporting (QuickBooks)
- Project Management (ClickUp, Asana)
- Competitor Analysis - conducting thorough SWOT analyses
- Market Research & focus groups
- Social Media Advertising (Instagram, Facebook)
- Design Software (Photoshop, Canva, Sketch)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- SOFT SKILLS
- Time management and prioritization
- Strategic Planning
- Problem Solving
- Client Relationship Management
- Attention to details
- Strategic Thinking and Planning
- Teamwork and Collaboration
- Self-motivation
Timeline
Senior Account Manager
Green Attic Insulation
11.2021 - Current
Administrative Manager
IMC Trans INC
08.2019 - 11.2021
Event Sales Manager
Pinstripes
09.2018 - 08.2021
Sales Supervisor
American Income Life
10.2015 - 09.2017
Associate’s Degree - Art
Wilbur Wright College
Bachelor’s Degree - Business Communications
Kyiv National University of Trade and Economics
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