Veronika Powell
McKinney
Summary
Recognized for improving workflows, delivering personalized support, and maintaining high standards in fast-paced environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Server Trainer
Flower Child
Dallas
08.2025 - 04.2026
- Instructed and evaluated new staff members on food handling procedures and service techniques, including menu knowledge, customer service skills, and POS system operation.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Maintained a positive learning environment by addressing any questions or concerns raised by trainees promptly.
- Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
In-Store Shopper
Tom Thumb
Dallas
01.2025 - 08.2025
- Reduced average order duration by 40% by implementing optimized shopping routes.
- Earned recognition from leadership for consistently delivering exceptional customer service.
- Facilitated customer service training for peers, enhancing team skills and service quality.
- Tested and documented digital bugs in shopping app, escalating issues to corporate product team for resolution.
Lead Chiropractic Assistant
Provision Chiropractic
Allen
01.2024 - 06.2024
- Created and presented adjustment care plans and financial options to patients for informed decision-making.
- Upskilled in neurologically-based chiropractic care to improve patient education and engagement.
- Established standard operating procedures to enhance operational efficiency in new clinic.
- Administered preliminary tests including neurothermal scans and x-rays in clinic setting.
Optometric Technician
Dr. Michael J. Niederkorn
Allen
04.2023 - 01.2024
- Streamlined patient intake by skillfully gathering and documenting comprehensive medical histories using Crystal EHR, reducing charting discrepancies and enhancing continuity of care.
- Verified eligibility and benefits with insurance companies, supporting seamless claim processing.
- Managed high-volume scheduling at front desk, facilitating efficient patient flow.
Lead Bartender and Food Service
SpringHill Suites
Richardson
06.2022 - 04.2023
- Enhanced guest satisfaction and loyalty by prioritizing exceptional, personalized customer experiences.
- Demonstrated leadership by balancing multiple operational tasks and ensuring seamless coordination of food and beverage service.
- Facilitated team collaboration through effective training and teamwork initiatives.
Education
Associate of Applied Science - Health Information Management
Collin College
McKinney, TX12-2027
Diploma -
Mckinney High School
McKinney, TX12-2018
Some College (No Degree) - Nursing
Texas Tech University
Lubbock, TXSkills
- Food safety protocols
- Customer service
- Upselling strategies
- Staff onboarding
- Problem solving
- Punctual and dependable
- Positive attitude
Certification
- Food Handlers - Dec 6, 2027
- TABC - Dec 6, 2027
Timeline
Certified Server Trainer
Flower Child
08.2025 - 04.2026
In-Store Shopper
Tom Thumb
01.2025 - 08.2025
Lead Chiropractic Assistant
Provision Chiropractic
01.2024 - 06.2024
Optometric Technician
Dr. Michael J. Niederkorn
04.2023 - 01.2024
Lead Bartender and Food Service
SpringHill Suites
06.2022 - 04.2023
Associate of Applied Science - Health Information Management
Collin College
Diploma -
Mckinney High School
Some College (No Degree) - Nursing
Texas Tech University