Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Pham

Plano,TX

Summary

Dynamic server trainer with extensive experience at The Boiling Crab, excelling in employee mentoring and service optimization. Proven track record in enhancing onboarding efficiency and addressing customer concerns, ensuring high-quality service delivery. Expertise in menu knowledge and time management drives team productivity and elevates guest satisfaction.

Overview

5
5
years of professional experience

Work History

Certified Server Trainer

The Boiling Crab
Plano, TX
12.2023 - Current
  • Resolved guest concerns regarding food quality, service times, and incorrect orders.
  • Addressed interpersonal issues among trainees to foster a collaborative training environment.
  • Educated waitstaff on menu details, memorization techniques, and effective communication skills.
  • Trained new employees on service standards and menu offerings to enhance onboarding efficiency.
  • Suggested targeted training programs for workers to sustain or elevate job skills.
  • Promoted specials and seasonal dishes with comprehensive descriptions to boost sales.

Server Trainer

Pappadeaux Seafood Kitchen
08.2022 - 10.2023
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Manager/Owner

Ding Tea Richardson
09.2020 - 07.2022
  • Motivated employees to enhance productivity and engagement levels.
  • Accomplished multiple tasks within established deadlines.
  • Maintained a professional, organized, and safe workplace for employees and patrons.
  • Resolved disputes promptly to elevate customer satisfaction and ensure quality service delivery.
  • Onboarded new employees through comprehensive training and documentation processes.
  • Controlled costs to maintain budget compliance and increase profitability.
  • Communicated effectively with employees, suppliers, and stakeholders to align efforts towards business objectives.
  • Analyzed business performance to identify improvement opportunities and implement necessary changes.

Education

Bachelor of Business Information Systems - Information Technology

Collin County Community College District
Plano, TX
06.2024

High School Diploma -

Allen High School
Allen, TX
06.2020

Skills

  • Time management
  • Menu knowledge
  • Food safety practices
  • Order accuracy
  • POS system expertise
  • Restaurant operations
  • Quality assurance
  • Employee mentoring
  • Customer service excellence
  • Staff training
  • Service optimization strategies
  • Professional demeanor

Timeline

Certified Server Trainer

The Boiling Crab
12.2023 - Current

Server Trainer

Pappadeaux Seafood Kitchen
08.2022 - 10.2023

Manager/Owner

Ding Tea Richardson
09.2020 - 07.2022

Bachelor of Business Information Systems - Information Technology

Collin County Community College District

High School Diploma -

Allen High School

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Jason Pham