Certified Trainer
Gabrielle LaManna
Carolina Ale House- LM Hospitality
RALEIGH,NC
6
years of professional experience
Adaptable team leader with experience in training staff, improving service standards, and building strong team dynamics. Recognized for problem-solving, time management, and data-driven support that helps improve accuracy, hospitality, and guest experience.
Work History
Certified Server Trainer
5 Years 11 Months- Trained new servers on POS navigation, order accuracy, and ticket timing
- Coached staff on menu knowledge, allergen awareness, and suggestive selling techniques
- Modeled guest service standards to improve table touch, hospitality, and issue resolution
- Supported management with onboarding, policy compliance, and floor support during peak periods
- Developed strong team dynamics through leading group training exercises and promoting open communication among staff members.
Education
Bachelor of Science - Public Health
- Gamma Phi Beta Sorority Member
- Leadership Involvement: [Girls on the Run Organization "Building Strong Girls"]
Bachelor of Science - Healthcare Administration
- Honor Roll [Fall 2024, Spring 2025, Fall 2025, Spring 2026)
- Capstone Project: [Strategic Plan Presentation: Expanding Telehealth Services and Affordable Insurance to Underserved Communities], [Expanding reach to more people to get them insured and receive the medical care they need. Partnering with organizations involving rural health clinics, rural, more remote hospitals, federally qualified health Centers, and Medicare/Medicaid agencies. The goal was to reach more people and families that need extra assistance and have the behind-the-scenes frontline staff well-equipped to do so.]
Skills
Training development
Team building
Regulatory compliance
Budget management
Data analysis
Problem-solving
Time management
Positive attitude
Relevant Course Work
- Stats-Healthcare Professionals
- Introduction to Info Tech
- Human Anatomy and Phys I and II
- Medical Terminology
- Managing/Leading in Business
- Healthcare Finance
- Healthcare Strat Mgmt & Policy
- Organizational Behavior
Timeline
Certified Server Trainer
Carolina Ale House- LM Hospitality
11.2020 - CurrentRead More
Coastal Carolina University
Bachelor of Science from Public Health
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Southern New Hampshire University
Bachelor of Science from Healthcare Administration
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