Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Traveling, Reading, Spending time with family
Timeline
Generic

Verronda Randolph

East Lansing,MI

Summary

Customer-Oriented Worker with 10 Years of Customer Service Experience; Hardworking with excellent telephone skills. Works to answer all guests questions via phone or email to reach positive outcomes. I am a encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Reservation Manager (Remote)

Uhaul Moving And Storage
04.2022 - Current
  • Displayed exceptional customer service.
  • Accurately recorded and updated customer information in the company database
  • Established team priorities, and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Coordinated closely with other departments, such as front office, to ensure seamless guest experiences from booking through checkout.
  • Analyzed booking trends to forecast demand, enabling informed decision-making on pricing strategies.
  • Proactively identified areas for improvement within the reservations department, implementing strategic changes as needed.

Storage Manager/Customer Service Representative

U-Haul Moving & Storage of Warren
02.2018 - 04.2022
  • Authorized to make executive decisions in various scenarios
  • Ability to complete strenuous tasks such as lifting 50+ lbs., cleaning oil and sticky spills, repairing hasps, lights in buildings and on our trucks
  • Ability to work different divisions within the company besides my area of expertise
  • Maintaining cleanliness of the location (bathroom upkeep, sustain yard maintenance sweeping and mopping units, keeping areas pest free)
  • Accomplished double the revenue in our storage division from 2020 to 2021.

Barista/Cashier

MICHIGAN STATE UNIVERSITY SPARTY'S
10.2015 - 03.2018
  • Show effective and genuine concern to provide for customers
  • Partake in leadership and accomplish ability to work with co-workers as a unit
  • Steadfastly completed tasks.
  • Ability to keep numbers for orders under five minutes.

Aircraft Cleaner

Prospect Airport Services
06.2017 - 09.2017
  • Ability to clean with limited amount of time
  • Maintaining cleanliness of the plane (under and between seats, bathroom upkeep, sanitizing the seats and areas around the seat)
  • Able to provide great communication between the team
  • Detail oriented and aware when around plane and/or in distance with plane.

McDonalds Crew Member

McDonald's
07.2014 - 09.2015
  • Performed leadership and mastered the ability to work as a team with co-workers to get various tasks done
  • Showed outstanding customer service
  • Maintaining cleanliness of the location (bathroom upkeep, disinfecting grills and utensils, sweeping and mopping).
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Some College - Human Development & Family Studies

Michigan State University
East Lansing, MI
05.2025

No Degree - General Studies

Oakland Community College
Southfield, MI
2024

High school diploma - General Studies

Ecorse Community High School
Ecorse, MI
06.2015

Skills

  • Barista Experience (3 years)
  • Customer service (10 years)
  • Management (4 years)
  • Professional and Courteous
  • Documentation And Reporting
  • Customer Service
  • Negotiation and Conflict Resolution
  • Computer Skills
  • Customer Engagement
  • Decision-Making

Additional Information

Founder of The VDR Foundation Scholarship

Personal Information

Willing To Relocate: Anywhere

Traveling, Reading, Spending time with family

Most of the time I'm not doing anything related to school, I am relaxing with a book in my hand. I like to plan trips when I have free time with my bestfriend. Most time when I get to see family I love cooking, watching movies, playing games with them. I also like to go on trail hikes/walks. 

Timeline

Reservation Manager (Remote)

Uhaul Moving And Storage
04.2022 - Current

Storage Manager/Customer Service Representative

U-Haul Moving & Storage of Warren
02.2018 - 04.2022

Aircraft Cleaner

Prospect Airport Services
06.2017 - 09.2017

Barista/Cashier

MICHIGAN STATE UNIVERSITY SPARTY'S
10.2015 - 03.2018

McDonalds Crew Member

McDonald's
07.2014 - 09.2015

Some College - Human Development & Family Studies

Michigan State University

No Degree - General Studies

Oakland Community College

High school diploma - General Studies

Ecorse Community High School
Verronda Randolph