Versie M. White
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Clerical Assistant/Stockroom Clerk
Greenwood Funeral Homes
10.2023 - Current
- Front desk and phone coverage
- Perform data entry and word processing
- Maintain supply room; delivering outgoing mail; retrieving and distributing incoming mail.
Customer Service Representative
Texas Workforce Commission
09.2022 - 06.2023
- Processing UI claims over the phone and data entering information into benefit systems and databases
- Responding to and resolving routine UI inquiries received both through inbound calls, and Online callback forms
- Providing information on unemployment insurance claims provisions, policies, and requirements to claimants and employers.
Manager trainee
Enterprise Rent A Car
05.2022 - 08.2022
- Serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert
- Create reservations via computer system
- Recommend which protection plan works best for each person
- Response to incoming calls and emails.
Customer service assistant
Residential Living and Learning
01.2021 - 12.2021
- Answer incoming phone calls
- Respond to emails
- Create Excel/spreadsheets
- Process work orders
- Practice confidentiality.
Education
Bachelor's degree - Public Health
Texas A&M Commerce
Commerce, TX08.2022
Skills
- Critical thinker
- Fluent in call management systems such as Avaya, Microsoft office, Excel & Outlook
- Time management
- Paperwork Processing
- Call Management
- Data Entry
Volunteer Experience
- Enterprise backpack drive w\ MLK Center 2022
- Dawn of Hope Program development intern 2022
- Feeding my starving children Fall 2020
- Dotanted toys fall 2019 Delta Sigma Theta
- Phi Pi Delta Fall 2019
- Women in Leadership (WILL)Fall 2018
Timeline
Clerical Assistant/Stockroom Clerk
Greenwood Funeral Homes
10.2023 - Current
Customer Service Representative
Texas Workforce Commission
09.2022 - 06.2023
Manager trainee
Enterprise Rent A Car
05.2022 - 08.2022
Customer service assistant
Residential Living and Learning
01.2021 - 12.2021
Bachelor's degree - Public Health
Texas A&M Commerce