Veruschka Versch
Franklin,TN
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Experienced and customer-focused professional with a strong background in sales industries. Possessing in-depth knowledge and expertise to excel in various customer service tasks. Proactive in seeking opportunities to expand skillset for personal growth and contribute to the success of the team.
Authorized to work for any US employer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Operations
Fighting Charlie's Asphalt and Concrete
Franklin, TN
04.2022 - Current
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Coordinated activities between different departments to ensure successful completion of projects.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Maintained budgeting documents for accurate tracking of expenses.
- Directed the operations and logistics of a multi-million dollar business.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
Sales Representative
Manny's Construction Company
Nashville, TN
12.2021 - 09.2022
- Negotiated successful sales worth thousands of dollars.
- Partnered with company managers to plan sales strategy.
- Initiated communication with potential clients.
- Generated 10+ of leads per month.
- Successfully oversaw the planning and management of social media marketing campaigns.
Server/Bartender
Tony's Bar and Grill
Franklin, TN
10.2020 - 07.2021
- Guiding guests through menus, showcasing extensive knowledge of food and beverages.
- Took accurate orders and collaborated with team members to ensure prompt delivery of high-quality food.
- Delivered exceptional customer service by ensuring a friendly and attentive demeanor.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server/Bartender
Longhorn Steakhouse
Murfreesboro, TN
12.2019 - 04.2020
- Effectively directing guests through menus, displaying comprehensive understanding of food and drink options.
- Took accurate orders and worked closely with team members to ensure prompt delivery of high-quality food.
- Providing friendly and attentive service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server/Trainer/Supervisor
Miller's Ale House
Murfreesboro, TN
01.2018 - 12.2019
- Managed and evaluated customer service staff actions, while offering consistent feedback on performance.
- Implemented strategies and oversaw daily operations of the customer service department.
- Providing assistance to customer service staff as needed.
- Provided training to employees in customer service and company policies.
- Oversaw cashier shifts and organized customer traffic flow for optimal customer service.
Sales Associate
Tilly's Retail Clothing Store
Franklin, TN
04.2016 - 09.2017
- Provided exceptional customer service, addressed inquiries, and enhanced product awareness.
- Ensured sales floor was consistently organized and tidy.
- Introduced promotions/opportunities to customers and cross-sold products, resulting in increased purchase amounts.
- Attended weekly team meetings to review performance goals and objectives.
- Enhanced revenue generation through strategic upselling of products based on customer preferences.
Education
High school diploma -
Ravenwood High School
Brentwood, TNAssociate's -
Motlow State Community College
La Vergne, TNSkills
- Operational Efficiency
- Strategic planning and execution
- Financial Oversight
- Sales Tracking
- Profit and loss accountability
- Financial controls implementation
- Risk Mitigation
- Food Service
- Restaurant Experience
- Retail Sales
- Supervising Experience
- Customer Service
- Upselling
- Kitchen Experience
- Organizational Skills
- Delegating Work
- Bartending
- Serving Experience
- Busser
- POS
- Catering
- Merchandising
- Banquet Experience
- Operations Oversight
Certification
- Notary Public in the State of Tennessee.
Timeline
Director of Operations
Fighting Charlie's Asphalt and Concrete
04.2022 - Current
Sales Representative
Manny's Construction Company
12.2021 - 09.2022
Server/Bartender
Tony's Bar and Grill
10.2020 - 07.2021
Server/Bartender
Longhorn Steakhouse
12.2019 - 04.2020
Server/Trainer/Supervisor
Miller's Ale House
01.2018 - 12.2019
Sales Associate
Tilly's Retail Clothing Store
04.2016 - 09.2017
High school diploma -
Ravenwood High School
Associate's -
Motlow State Community College
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