Vianae Botello

• Greeted customers with a friendly attitude and provided fast, efficient service in a high-volume setting.
• Handled register operations, took orders, and ensured accurate and timely food preparation and delivery.
• Trained new employees on company procedures, food handling, and customer service standards.
• Resolved customer concerns calmly and effectively, focusing on quick and positive solutions.
• Maintained cleanliness and organization of workstations in compliance with health and safety standards.
• Frequently picked up extra shifts and remained flexible to meet staffing needs.
• Proactively supported team members during busy hours, fostering a collaborative work environment.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Welcomed customers and helped determine their needs.

Cashier / Store Associate
Responsibilities:

• Greeted customers with a friendly and helpful attitude, providing a positive shopping experience.
• Operated cash register, handled cash, credit, and returns accurately.
• Restocked shelves and maintained product displays to ensure store readiness.
• Kept the front area clean and organized throughout the day.
• Counted and balanced cash drawer at the end of each shift.
• Assisted with closing procedures, including securing the store and preparing for the next day.
• Regularly picked up extra shifts as needed, demonstrating flexibility and a strong work ethic.

Customer Service & Portrait Specialist
Responsibilities:

• Greeted customers and built one-on-one relationships to understand their photography needs and preferences.
• Captured high-quality portraits tailored to client expectations.
• Conducted sales of portrait packages, upselling products and ensuring customer satisfaction.
• Scheduled and confirmed appointments via phone, maintaining an organized booking system.
• Managed and organized client folders for efficient workflow and record-keeping.
• Handled store opening and closing duties, including equipment setup and securing inventory.