Vianca De La Hoz-Canas
Miami,USA
Summary
CPR certified professional
CMAA certified
Distinguished student
Cascade certification
Overview
4
4
years of professional experience
1
1
Certification
Work History
Full Time Key Holder
Whizbangs Candy Lab Dolphin Mall
Miami, FL
08.2025 - Current
- Developed and implemented training programs to enhance new staff's understanding of operational procedures and customer service excellence.
- Directed cash management operations to maintain financial integrity and operational efficiency.
- Fostered strong customer connections by implementing personalized service strategies and engagement activities.
- Oversaw daily cleaning operations to uphold store standards. Directed efforts to sweep and mop floors, ensuring a welcoming atmosphere. Managed window and fixture cleaning post-closing to enhance store presentation.
- Facilitated customer inquiries and guided individuals in finding specific items to enhance shopping experience.
- Ensured effective sample distribution to enhance customer experience and drive sales.
Student Assistant
FIU
Miami, FL
06.2025 - Current
- Assisted in managing schedules and appointments for faculty and staff.
- Provided administrative support, including document preparation and data entry tasks.
- Coordinated special events, ensuring all logistical details were executed efficiently.
- Maintained accurate records, contributing to streamlined office operations.
- Supported student inquiries by providing information and resources effectively.
- Adapted quickly to changing priorities, ensuring timely completion of assignments.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
Clinical Intern
Walgreens
West Palm Beach
01.2023 - 01.2024
- Provided Spanish-to-English translation services for customers, improving communication and customer service.
- Assisted with filling and organizing prescriptions, ensuring accuracy and efficiency.
- Managed prescription facing and organization, including stocking overstock bins and checking expiration dates.
- Organized ready-to-pick-up bins and maintained the cleanliness of shelves, floors, and counters.
- Supported the pharmacy team with closing duties and the preparation of liquid medication prescriptions.
- Arranged prescription pamphlets for pharmacists, enhancing accessibility of information for customers.
Volunteer
PPEC of Palm Beach
Palm Beach, FL
01.2022 - 01.2023
- Engaged with children in various activities to support their development and well-being.
- Assisted with feeding children, ensuring their nutritional needs were met.
- Managed administrative tasks, including filing paperwork and inputting data into spreadsheets.
- Contributed to the cleanliness and maintenance of the center.
- Played a key role in decorating the center for holidays and birthdays, enhancing the environment for children and staff.
Education
Bachelor degree - Crime Science
Florida International University
High School Diploma -
Royal Palm Beach Community High School
05.2024
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Task delegation
Certification
- CPR
- CMMA
- EKG
- Pharmacy Technician
LANGUAGES
English
Spanish
Timeline
Full Time Key Holder
Whizbangs Candy Lab Dolphin Mall
08.2025 - Current
Student Assistant
FIU
06.2025 - Current
Clinical Intern
Walgreens
01.2023 - 01.2024
Volunteer
PPEC of Palm Beach
01.2022 - 01.2023
Bachelor degree - Crime Science
Florida International University
High School Diploma -
Royal Palm Beach Community High School