Vianca Kelly
East Patchogue,Ny
Summary
Compassionate and detail-oriented healthcare professional with experience in administrative support and direct patient care. Skilled in hospital operations, patient assistance, scheduling, documentation, and Microsoft Office. Strong organization, communication, and time management skills.
Overview
4
4
years of professional experience
Work History
Administrative Support Assistant
Northwell Health
East Setauket, NY
06.2025 - Current
- - Scanning, filing, and maintaining patient records
- - Answering phone calls and scheduling appointments
- - Using Microsoft Word, Excel, and Outlook
- - Ensuring accuracy and confidentiality of patient information
- Managed scheduling and coordination of meetings for department executives.
- Streamlined document management processes to enhance retrieval efficiency.
- Assisted in preparing reports and presentations for departmental reviews.
- Maintained and updated databases, ensuring data accuracy and integrity.
- Facilitated communication between departments to improve workflow collaboration.
- Implemented office organization strategies that improved operational efficiency.
- Provided training support to new administrative staff on office procedures.
- Conducted research for departmental projects, delivering insights to stakeholders.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Monitored deadlines closely and submitted required documentation punctually.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
- Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
- Created organized systems for ordering office supplies regularly, reducing downtime due to lack of necessary materials.
- Implemented new software systems that streamlined data entry tasks, resulting in reduced errors and enhanced accuracy.
- Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
- Prepared detailed reports and presentations for management review, facilitating informed decision-making processes.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Certified Nursing Assistant
All American Assisted Living
Coram, NY
04.2022 - 06.2025
- - Assisted with bathing, feeding, dressing, toileting
- - Monitored and reported vital signs
- - Supported patient mobility and comfort
- - Maintained clean and safe environment
- - Documented patient care activities
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation using electronic health systems.
- Trained new staff on best practices for resident care and safety protocols.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Implemented infection control measures, contributing to a safe living environment.
- Advocated for residents' needs, fostering effective communication between families and staff.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
CNA Intern
Island Nursing & Rehab Center
Holtsville, NY
04.2024 - 07.2024
- - Assisted patients with daily living activities
- - Recorded vital signs and patient observations
- - Repositioned patients to prevent bedsores
- - Cleaned and sanitized equipment and rooms
- - Communicated patient concerns to nurses
- Assisted nursing staff with daily patient care activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing team for timely interventions.
- Supported patients with mobility, demonstrating patience and compassion during assistance.
- Maintained accurate patient records, contributing to effective care planning and documentation.
- Implemented infection control protocols, promoting health and safety within facility.
- Trained new interns on best practices in patient care and facility procedures.
- Collaborated with multidisciplinary teams to enhance overall patient care experience.
- Advocated for patients' needs, ensuring their voices were heard in care discussions.
Education
Certified Nursing Assistant Program -
Gurwin Nursing & Rehabilitation Center
Commack, NY01.2024
General Education Diploma -
William Floyd High School
Mastic Beach, NY01.2009
Skills
- - Patient Care
- - Medical Documentation
- - Scheduling
- - Microsoft Office
- - Communication
- - Organization
- - Time Management
BLS Provider
Have successfully completed the cognitive and skills elevations in accordance with curriculum of the America Heart Association. CPR and AED
Timeline
Administrative Support Assistant
Northwell Health
06.2025 - Current
CNA Intern
Island Nursing & Rehab Center
04.2024 - 07.2024
Certified Nursing Assistant
All American Assisted Living
04.2022 - 06.2025
Certified Nursing Assistant Program -
Gurwin Nursing & Rehabilitation Center
General Education Diploma -
William Floyd High School