Vianca P. Polanco Sandoval
Orlando,USA
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives effective outcomes and fosters positive relationships. Proven team collaborator who adapts seamlessly to evolving needs while maintaining a strong focus on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales associate & designer specialist
DL Cabinetry
03.2024 - 07.2025
- Provide customer service in person, by email and through the phone.
- Complete office daily tasks such as truck scheduling, inventory & assemblies schedule.
- Self sufficient, good time management and self motivated.
- 2020 Design experienced, fast & detailed designer.
- Cultivated relationships with clients to identify cabinetry needs and preferences.
Pre-K teacher (3-4 year old)
TDH2
10.2023 - 02.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Fostered a nurturing classroom environment that encouraged social, emotional, and academic growth.
Spanish Interpreter
Kelly Services
03.2023 - 09.2023
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Maintained message content, tone, and emotion as closely as possible.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
- Facilitated accurate communication between Spanish-speaking clients and service providers.
Administrative Assistant/ customer service
Romana Muffler
08.2020 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Offered technical support and troubleshoot issues to enhance office productivity
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to increase files and documents organization.
Server/Bartender/Cashier Supervisor
Restaurant SanSe 152 Inc.
01.2017 - 05.2020
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Serve tables, confectionate drinks and cleaning duties.
Server
On The Border
08.2013 - 10.2016
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed dining area, maintaining cleanliness and organization for optimal guest experience.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Trained and mentored new servers on menu knowledge and service standards.
Education
Bachelor of Arts - K-6 Elementary Education (Elementary Teacher)
University of Puerto Rico
05.2020
Skills
- Efficient and Reliable
- Ease with Computers and Technology
- Multitasking and Time Management
- Answering Phones
- Strong Organizational Skills
- Customer Data Confidentiality
- Attention to details
- Excellent communication skills
- Customer service
- Teamwork and collaboration
Certification
- Teacher Assistant
- 08/2018 Providence College, Providence, RI
Languages
Spanish: Native or Bilingual
English: Full Professional
Timeline
Sales associate & designer specialist
DL Cabinetry
03.2024 - 07.2025
Pre-K teacher (3-4 year old)
TDH2
10.2023 - 02.2024
Spanish Interpreter
Kelly Services
03.2023 - 09.2023
Administrative Assistant/ customer service
Romana Muffler
08.2020 - 12.2022
Server/Bartender/Cashier Supervisor
Restaurant SanSe 152 Inc.
01.2017 - 05.2020
Server
On The Border
08.2013 - 10.2016
Bachelor of Arts - K-6 Elementary Education (Elementary Teacher)
University of Puerto Rico
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