Vianey Nolan
Chicago,IL
Summary
Detail-oriented and customer-focused professional with over four years of experience in customer service, logistics support, and office administration. Skilled in data entry, communication, and handling multiple responsibilities in fast-paced environments. Known for effective multitasking, strong organizational skills, and the ability to learn new systems quickly. Bilingual in English and Spanish, with a proven track record of providing excellent service and assistance. Seeking a fully remote position to leverage my administrative, customer service expertise.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Apex Logistics
Franklin Park, Illinois
07.2020 - 01.2024
- Managed files, word processing, and administrative tasks, ensuring organized and accurate documentation
- Assisted drivers with logistics updates, coordinating with the warehouse to maintain up-to-date information.
- Performed data entry, managed Excel spreadsheets, and utilized email for efficient communication.
- Answered and directed phone calls to the appropriate staff members and assisted in training new employees.
- Communicated with dispatchers and other teams, ensuring seamless coordination of multiple tasks and load updates.
Cashier /Retail Sales Associate
Marshalls
Melrose Park, Illinois
03.2022 - 08.2022
- Maintained a clean, organized workspace and provided high-quality customer service aligned with brand values.
- Processed transactions using the POS system, handling cash, credit, exchanges, and refunds to ensure accuracy.
- Stayed informed about sales offerings and loyalty programs, providing customers with relevant information.
Cashier
Home Run Inn Pizza
Melrose Park, IL
10.2019 - 07.2020
- Delivered prompt and courteous service, managing cash transactions and maintaining a well-stocked work area.
- Supported team efforts by handling customer orders, assisting in the drive-thru, and responding to dine-in needs.
- Multitasked effectively, balancing phone orders, in-person service, and other responsibilities.
Office Assistant
Manuel Cardenas & AssociateS
Chicago, Illinois
12.2016 - 08.2019
- Handled filing, client communication, and document translation for Spanish-speaking clients.
- Assisted in organizing and managing over 200 documents at a time, ensuring accurate and timely processing.
- Performed general office duties, including answering phone calls, greeting clients, and running errands
Education
High School Diploma -
Proviso Mathematics And Science Academy
Forest Park, IL06-2021
Some College (No Degree) - Human Services
Triton College
River Grove, ILSkills
- Customer Service
- Microsoft Office Suite: Proficient in Word, Excel, and other office software
- Bilingual Communication: Fluent in English and Spanish, with experience translating
- POS Systems
- Logistics Coordination
Timeline
Cashier /Retail Sales Associate
Marshalls
03.2022 - 08.2022
Customer Service Representative
Apex Logistics
07.2020 - 01.2024
Cashier
Home Run Inn Pizza
10.2019 - 07.2020
Office Assistant
Manuel Cardenas & AssociateS
12.2016 - 08.2019
High School Diploma -
Proviso Mathematics And Science Academy
Some College (No Degree) - Human Services
Triton College