Vianka Reynoso
Summary
Dedicated and meticulous Solutions Consultant with over 5 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Travel Consultant
World Travel Holdings
2022.10 - Current
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Used company tools and systems to complete requests.
Customer Service Representative
Reinoso Trucking LLC
2019.09 - 2022.09
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Arts -
William Paterson University of New Jersey
Wayne, NJSkills
- Documentation preparation
- Regulations and compliance
- Leisure travel
- Executive Travel
- Inbound and Outbound Calling
- Data Entry
- Scheduling
- Account updating
- Consultative Sales
- Customer Relations
- De-Escalation Techniques
- Payment Processing
- Typing proficiency
- Follow-up skills
- Multi-Task Management
Languages
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Travel Consultant
World Travel Holdings
2022.10 - Current
Customer Service Representative
Reinoso Trucking LLC
2019.09 - 2022.09
Bachelor of Arts -
William Paterson University of New Jersey
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