Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vianna Castillo

Kansas City,MO

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Hy-Vee Fast and Fresh. Excelled in customer engagement and cash handling, boosting service efficiency. Known for exceptional time management and communication skills, fostering positive environments and relationships. Achieved significant improvements in workplace efficiency and customer service delivery.

Overview

2
2
years of professional experience

Work History

Crew Team Member

Hy-Vee Fast and Fresh
08.2023 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, and kitchen efficiently with co-team members.
  • Prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.

Beals Studios Trainee

Kansas City Art Institute
08.2023 - Current
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.

Crew Team Member

Hy-Vee Fast and Fresh
12.2022 - 08.2023
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, and kitchen efficiently with co-team members.
  • Prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.

Cashier

Hy-Vee Grocery
July - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Bachelors In Fine Arts - Sculpture

Kansas City Art Institute
Kansas City, MO

Skills

  • Customer Engagement
  • Cash Handling
  • Food handling
  • Cooking
  • Performance Improvement
  • Cleaning and sanitation
  • Dishwashing
  • Product Promotion
  • Clear Communication
  • Customer Service
  • Time Management
  • Safety awareness
  • Initiative and Self-Motivation

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Crew Team Member

Hy-Vee Fast and Fresh
08.2023 - Current

Beals Studios Trainee

Kansas City Art Institute
08.2023 - Current

Crew Team Member

Hy-Vee Fast and Fresh
12.2022 - 08.2023

Cashier

Hy-Vee Grocery
July - 12.2022

Bachelors In Fine Arts - Sculpture

Kansas City Art Institute

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Vianna Castillo