Vianney Garcia
Fort Worth
Summary
Professional with strong background in administrative support and customer service. Skilled in managing schedules, handling inquiries. Valued for collaborative approach and adaptability in dynamic work environments. Reliable team player with focus on achieving results and maintaining high standards. Known for being committed and capable to excel in all I do.
Overview
7
7
years of professional experience
Work History
Desk Assistant & Tire Technician
Sams Club Tire And Battery
06.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Met customer call guidelines for service levels, handle time and productivity.
Custodian
Bethesda Private School
12.2019 - 03.2020
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
Restaurant Waiter
Mexican Inn Cafe
02.2018 - 12.2019
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Education
High School Diploma -
Castleberry High School
Fort Worth, TX05.2019
Skills
- Strong problem- solving abilities
- Able to work effectively in a fast-paste environment
- Bilingual in English & Spanish
- Committed in being exceptional in all work ethic
- Customer service
- Critical thinking
- Call center experience
- Complaint handling
- Payment processing
- Scheduling
- Follow-up skills
- Call management
- Appointment scheduling
- Team development
- Staff training
- Product and service solutions
- Sales expertise
Timeline
Desk Assistant & Tire Technician
Sams Club Tire And Battery
06.2022 - 10.2024
Custodian
Bethesda Private School
12.2019 - 03.2020
Restaurant Waiter
Mexican Inn Cafe
02.2018 - 12.2019
High School Diploma -
Castleberry High School
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