Vianney Samperio
Rialto,CA
Summary
Dedicated customer service representative with proven experience in handling inquiries and resolving issues. Skilled in staff training and communication, fostering strong customer relationships to drive repeat business and enhance service quality. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Crystal Plus
Montclair , CA
05.2024 - Current
- Handled customer inquiries through phone and email communications.
- Resolved product issues by coordinating with the fulfillment team.
- Assisted customers in placing orders and tracking shipments.
- Trained new staff on customer service protocols and systems.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Clerk
Sync Staffing
Riverside , CA
08.2023 - 12.2023
- Coordinated recruitment processes by posting job openings and screening applicants.
- Assisted in onboarding new employees by providing training materials and support.
- Coordinated with managers to identify job openings and fill vacancies.
Data Entry
DCG
Ontario, CA
03.2020 - 06.2022
- Compiled monthly reports summarizing data entry activities.
- Conducted thorough audits of inventory to ensure accuracy and compliance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Secretary
Palacios Mobile Service
Bloomington, California
09.2018 - 01.2020
- Assisted customers with inquiries and service requests.
- Maintained organized filing system for service records and documentation.
- Utilized office software to create reports and track service requests.
- Handled incoming calls promptly, directing them to appropriate personnel.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Education
High School Diploma -
Rialto High School
Rialto, CA01-2017
San Bernardino Valley College
San Bernardino, CASkills
- Customer relationship management
- Technical support
- Order processing
- Data entry accuracy
- Complaint resolution
- Communication skills
- Problem solving
- Email management
- Staff training
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Crystal Plus
05.2024 - Current
Clerk
Sync Staffing
08.2023 - 12.2023
Data Entry
DCG
03.2020 - 06.2022
Secretary
Palacios Mobile Service
09.2018 - 01.2020
High School Diploma -
Rialto High School
San Bernardino Valley College