Vianny Bustillos
Goodyear,AZ
Summary
Detail-oriented Patient Access Representative with 6 years of experience in healthcare administration. Skilled in problem-solving, time management, and patient advocacy, effectively coordinating with medical teams to enhance operational efficiency and patient satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Access Representative
Banner Health
Phoenix, Arizona
02.2020 - Current
- Coordinated with providers, patients, and insurance companies to ensure accurate patient documentation and streamline processes.
- Assisted with scheduling referrals, authorizations, and addressing patient inquiries.
- Improved office efficiency and patient experience through organized communications and attention to detail.
- Collaborated with medical teams and leadership to support alignment with clinic and hospital objectives.
- Supported daily operations for patient flow and administration in hospital and primary care environments.
Courtesy Clerk
Frys Food
Goodyear, Arizona
07.2018 - 01.2020
- Provided excellent customer service in a fast paced retail environment.
- Handled cashier duties, stocking and floor support.
- Maintained a clean, organized, and welcoming store environment.
- Thrived in high-pressure situations and adapted to changing priorities
Education
High School Diploma -
Verrado High School
Buckeye, AZ05-2017
Some College (No Degree) - Science
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ09-2026
Skills
- Patient coordination & advocacy
- Medical records & documentation
- Scheduling & referrals
- Insurance & authorizations
- Payment processing
- Office administration
- Computer proficiency ( Microsoft office, EMR/HIS/RCM systems)
- Time management
- Multitasking and organization
- Problem solving & critical thinking
- Customer service and support
- Medical terminology
- Empathy and compassion
- Adaptable scheduling
- Self-motivation
Certification
- HBI certified patient access specialist
Timeline
Patient Access Representative
Banner Health
02.2020 - Current
Courtesy Clerk
Frys Food
07.2018 - 01.2020
High School Diploma -
Verrado High School
Some College (No Degree) - Science
Maricopa Community Colleges, Estrella Mountain Community College