Vibha Sehgal
Glen Burnie,MD
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
2
2
years of professional experience
Work History
Sales Associate - Key Holder
Kay Jewelers Outlet
Hanover, MD
03.2022 - Current
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in market place.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Arts - Economics
Guru Nanak Dev University
Amritsar, Punjab, India05-1984
Skills
- Upselling
- Client Account Management
- Promotional support
- Business Development
- Payment Processing
- Time Management
- Goal-Oriented
- Store Opening and Closing
- Service-oriented
- Fraud Detection
- Client Service
- Reliable and punctual
- Verbal/written communication
- Exceptional customer service
- Cash Handling Accuracy
- Teamwork and Collaboration
- Complex Problem-Solving
- Problem-solving skills
- Conflict Resolution
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
References
References available upon request.
Timeline
Sales Associate - Key Holder
Kay Jewelers Outlet
03.2022 - Current
Bachelor of Arts - Economics
Guru Nanak Dev University
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