Vic Arvizu
Batesville,United States
Summary
Dynamic professional with a proven track record at Redwood Burl Inc., achieving sales growth from $100K to over $1M. Expertise in technical support and customer service, utilizing strong communication skills and Salesforce proficiency to improve client satisfaction and operational efficiency. Recognized for innovative web management and strategic inventory control.
Overview
28
28
years of professional experience
1
1
Certification
Work History
CSR & IT Technician
Redwood Burl Inc.
07.1999 - Current
- Key contributor in escalating sales from approximately $100K per year to over $1M per year.
- Directed daily business operations and mentored new employees.
- Packed orders under 150 lbs. and coordinated trucking for larger shipments as required.
- Processed orders and payments via phone and managed most of the email correspondence.
- Built and maintained websites and all social media accounts.
Tech Support / Customer Service Representative
HVT DISTRIBUTION
03.2016 - 06.2024
- Managed inbound and outbound calls, providing outstanding tech support and customer service.
- Oversaw inventory control, ensuring precise tracking, ordering, and stocking of products to meet customer demand.
- Maintained thorough records of customer interactions, transactions, and inventory levels.
Information Systems Manager
EUREKA OB/GYN ASSOCIATES
01.2002 - 01.2005
- Managed a Windows Domain consisting of several servers, workstations, and printers, spanning locations in two countries.
- Cut phone costs by more than 50% by installing and maintaining a Tele-Vantage phone system.
- Maintained Practice Management software and related applications and hardware, including Servers.
- Worked with the Engineers to repair Ultrasound and other vital equipment as needed.
Webmaster/Information Systems Manager
DESERT JOURNAL NEWSPAPER
01.2000 - 01.2002
- Recipient of 1st Place Awards for two consecutive years from the New Mexico Press Association for designing and building websites.
- Trained staff to maintain the site.
- Planned and implemented the digitization of all Company’s newspaper publications.
Sr. Technician
T or C COMPUTER SYSTEMS
01.2000 - 01.2002
- Managed a computer business specializing in custom building of 'High End' PCs sold online.
- Filled all orders, managed purchasing, maintained build schedules, and provided.
Sr. Technician/Customer Service
EVERGREEN COMPUTER SYSTEMS
01.1998 - 01.2000
- Oversaw both in-house and field service tasks, managed purchasing, handled the majority of upgrades and repairs, and ensured work orders were finished promptly.
Sr. Technician III
NETHELP INTERNATIONAL
01.1998 - 01.2000
- Served as the primary level III Support Technician handling Internet technical support issues unresolved by lower-level support agents.
- Ensured all issues were resolved in a timely manner.
Education
High School Diploma -
Saugus High School
01.1983
Skills
- Communication skills
- Technical support
- Inventory management
- Customer service and support
- Call center operations
- Microsoft Windows OS
- Social media management
- Webmaster duties
- SEO strategy
- Salesforce expertise
- Genesys proficiency
- Sales techniques
- Consistent attendance
- Windows networking
Certification
- Microsoft IT Support Specialist Specialization
- Introduction to Secure Networking
- CompTIA A+ Certification Core 1 (220-1101)
- Networking Fundamentals and Physical Networks
- CompTIA A+ Certification Core 2 (220-1102)
- Advanced Networking, Security, and IT Operations
- CompTIA Network+ Certification (N10-008): The Total Course
- Operating Systems and Networking Fundamentals
- TCP/IP, Routing, and Wireless Networking
- Foundations of Computer Hardware and Storage
- The Microsoft 365 Ecosystem
- Advanced Networking, Virtualization, and IT Security
- Technical Diagnostics and Troubleshooting Techniques
- Networking, Peripherals, and Wireless Technologies
- Advanced Networking, Virtualization, and Security
- IT Fundamentals and Hardware Essentials
- Essential Aspects of Software, Hardware, and Data Backup
- Introduction to Computers
Awards
- 1st Place Awards, two consecutive years From the New Mexico Press Association For Designing and Building Websites.
- Cutting phone costs by more than 50% by installing and maintaining a Tele-Vantage phone system.
- Attaining the highest performance statistics on the team by consistently delivering exceptional customer service.
- Key contributor in escalating sales from approximately $100K per year to over $1M per year.
- Designed a website that made $1.45 Million in sales in its first full year in business.
Timeline
Tech Support / Customer Service Representative
HVT DISTRIBUTION
03.2016 - 06.2024
Information Systems Manager
EUREKA OB/GYN ASSOCIATES
01.2002 - 01.2005
Webmaster/Information Systems Manager
DESERT JOURNAL NEWSPAPER
01.2000 - 01.2002
Sr. Technician
T or C COMPUTER SYSTEMS
01.2000 - 01.2002
CSR & IT Technician
Redwood Burl Inc.
07.1999 - Current
Sr. Technician/Customer Service
EVERGREEN COMPUTER SYSTEMS
01.1998 - 01.2000
Sr. Technician III
NETHELP INTERNATIONAL
01.1998 - 01.2000
High School Diploma -
Saugus High School