Vic Arvizu
Customer Product Specialist
Batesville,MS
Summary
Experienced Customer Service Representative adept at delivering exceptional tech support and resolving inquiries in remote environments. Known for achieving top performance metrics and improving user satisfaction. Skilled in managing inventory and maintaining accurate customer interaction records. Looking to utilize strong communication and problem-solving skills as a Customer Product Specialist to provide outstanding service and support. Collaborative professional with extensive customer service experience focused on achieving results. Capable of handling inquiries, resolving issues, and adapting to evolving needs. Reliable with excellent communication and problem-solving abilities.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
SEO, CSR & IT Technician
Redwood Burl Inc.
Arcata, CA
07.1999 - Current
- Key contributor in escalating sales from approximately $100K per year to over $1M per year.
- Directed daily business operations and mentored new employees.
- Packed and shipped all orders under 150 lbs. and coordinated trucking for larger shipments as required.
- Processed orders and payments via phone and managed the majority of email correspondence.
- Sustained product quality, authored blogs and FAQs as needed, and managed social media marketing efforts.
- I still work for them on an as needed basis.
Customer Service Representative
Collabera
11.2024 - 02.2025
- Delivered remote support in a call center environment, addressing incoming tech support calls related to inventory equipment.
- Leveraged strong communication skills to efficiently resolve customer inquiries and issues.
- Maintained comprehensive and accurate logs of all client interactions and account modifications.
Tech Support Customer Service Representative
HVT DISTRIBUTION
Batesville, MS
03.2016 - 06.2024
- Managed inbound and outbound calls, providing outstanding tech support and customer service by promptly addressing and resolving customer requests, inquiries, and technical issues.
- Oversaw inventory control, ensuring precise tracking, ordering, and stocking of products to meet customer demand.
- Handled purchasing responsibilities, negotiating with suppliers to secure optimal prices and terms.
- Maintained thorough records of customer interactions, transactions, and inventory levels, leveraging various software tools for enhanced efficiency.
Customer Service Representative
Randstad
09.2023 - 03.2024
- Provided remote support in a call center environment, managing incoming HR-related inquiries for multiple companies.
- Attained the highest performance statistics in the team by consistently delivering exceptional customer service.
- Evaluated client needs and executed account modifications to meet their specific requirements.
- Utilized effective communication skills to resolve customer inquiries and issues efficiently.
- Maintained meticulous records of all client interactions and account changes.
- Ensured adherence to company policies and procedures while handling sensitive HR information.
Education
High School Diploma -
Saugus High School
09.1978 - 01.1983
Skills
Customer service operations
Customer relations
Call management
Technical problem-solving
Local and wide area networking
Experience with program installations
Call center experience
Problem resolution
Complaint resolution
Product sales
Timeline
Customer Service Representative
Collabera
11.2024 - 02.2025
Customer Service Representative
Randstad
09.2023 - 03.2024
Tech Support Customer Service Representative
HVT DISTRIBUTION
03.2016 - 06.2024
SEO, CSR & IT Technician
Redwood Burl Inc.
07.1999 - Current
High School Diploma -
Saugus High School
09.1978 - 01.1983