Sophia Harris
Waconia,MN
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Burl Oaks Golf Club. Proven ability to engage guests and enhance satisfaction through personalized service. Strong cash handling expertise and a calm demeanor under pressure, ensuring efficient operations and positive experiences for all customers. Certified in CPR and first aid.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Server
Burl Oaks Golf Club
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Responsible for set up, execution, and tear down for events and parties ranging from 30-350 people
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for ensure efficient workflow and excellent guest experiences.
- Cultivated positive relationships with members.
- Provided prompt and personalized service to create a memorable member experience.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
Target
10.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Daycare Aide
Westonka Adventure Club
02.2023 - 11.2023
- Supported the implementation of positive reinforcement techniques to shape appropriate behavior and teach children patience.
- Created a nurturing environment by offering comfort during moments of distress or separation anxiety.
- Encouraged healthy eating habits by assisting in preparing nutritious snacks and meals for the children.
- Provided individualized attention to each child, ensuring their emotional and social needs were met.
- Aided in developing fine motor skills through arts and crafts projects, enabling improved dexterity among the children.
Education
Mound Westonka High School
Mound, MN05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Food running
- Table bussing
- Certification in CPR and first aid
- Elementary first aid
Languages
ASL
Limited Working
Timeline
Server
Burl Oaks Golf Club
06.2024 - Current
Cashier
Target
10.2023 - 12.2023
Daycare Aide
Westonka Adventure Club
02.2023 - 11.2023
Mound Westonka High School
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