Vicasso Lara
Lehigh Acres,FL
Summary
Results-driven and dedicated customer service professional with extensive experience delivering exceptional client experiences and driving operational excellence. Recognized as a strong team player with an outgoing, positive demeanor and a proven ability to build rapport, strengthen client relationships, and cultivate lasting partnerships. Skilled in quality assurance, efficiency improvement, and process optimization to enhance performance and customer satisfaction. Articulate, energetic, and goal-oriented, with a demonstrated passion for developing teams, supporting business growth, and contributing to organizational success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Alta Resources
Fort Myers, FL
01.2018 - Current
- Manage inbound customer inquiries and feedback, including requests, complaints, and incident claims, to ensure customer satisfaction and issue resolution.
- Facilitate communication between customers and Whole Foods Market by accurately documenting and submitting feedback and requests for product and store information.
- Recognized with the Ace of Spade award twice for exceptional performance and dedication to customer service excellence.
- Mentored junior representatives, improving team performance and knowledge retention.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Seasonal Team Leader
Alta Resources
Fort Myers, FL
10.2025 - 01.2026
- Led cross-functional teams to enhance operational efficiency and workflow processes.
- Developed training programs for new team members, improving onboarding effectiveness.
- Implemented quality assurance protocols, ensuring adherence to company standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Workforce Leaders Ambassador
Florida Southwestern State College
Fort Myers, FL
11.2024 - 01.2025
- Serve as a liaison between FSW and local businesses, industries, and community organizations to promote workforce development programs.
- Build relationships with employers to facilitate internships, job placements, and networking opportunities for students.
- Provide guidance and mentorship to students by helping them explore career pathways and workforce training options.
- Assist students in preparing for the workforce through resume writing, interview preparation, and job search strategies.
- Promote and coordinate workforce development programs, certifications, and courses.
- Encourage student participation in career fairs, skill-building workshops, and training seminars.
- Collaborate with faculty and staff to align workforce programs with industry needs.
- Organize or assist with events such as job fairs, employer panels, and networking events.
- Track the progress of students in workforce development programs and provide regular reports.
- Represent FSW at community events, conferences, and industry forums to promote workforce development.
Seasonal Team Leader
Alta Resources
Fort Myers, FL
10.2024 - 01.2025
- Led and managed a team of customer service representatives during peak seasonal periods, ensuring high levels of performance and customer satisfaction.
- Developed and implemented training programs to enhance team members' skills and knowledge, resulting in improved service delivery.
- Monitored and evaluated team performance through regular feedback sessions, identifying areas for improvement and providing constructive guidance.
- Coordinated with cross-functional departments to streamline processes and resolve customer issues efficiently.
- Analyzed customer service metrics and prepared reports to inform strategic decision-making and improve operational efficiency.
- Fostered a collaborative and positive team environment, promoting open communication and teamwork.
- Assisted in the recruitment and onboarding of new team members, ensuring a smooth transition into the team.
Seasonal Stock Associate
Nike Factory Store
Estero, FL
02.2017 - 05.2017
- Processed and organized apparel, footwear, and equipment to maintain inventory efficiency.
- Replenished sales floor inventory through regular hourly pulls to ensure product availability.
- Assisted in unloading delivery trucks and backstocking merchandise to optimize storage space.
- Conducted daily inventory checks using HHT devices to maintain accurate stock records.
- Organized storage bins and provided customer assistance on the sales floor to enhance shopping experience.
Flex Representative
Hertz
Fort Myers, FL
03.2016 - 02.2017
- Scanned vehicles from the maintenance line to ensure operational readiness.
- Transported vehicles and assisted customers with inquiries to enhance service efficiency.
- Washed rental vehicles and supported location managers in maintaining fleet quality.
- Conducted weekly inventory counts to ensure accurate vehicle tracking and availability.
Education
High School Diploma -
Lehigh Senior High School
Fort Myers, FL05.2014
Skills
- Customer Service
- Communication
- Problem Solving
- Time Management
- Networking
- Attention to Detail
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Team development
- Staff training
Timeline
Seasonal Team Leader
Alta Resources
10.2025 - 01.2026
Workforce Leaders Ambassador
Florida Southwestern State College
11.2024 - 01.2025
Seasonal Team Leader
Alta Resources
10.2024 - 01.2025
Customer Service Representative
Alta Resources
01.2018 - Current
Seasonal Stock Associate
Nike Factory Store
02.2017 - 05.2017
Flex Representative
Hertz
03.2016 - 02.2017
High School Diploma -
Lehigh Senior High School