VICENTA PEREZ
Tampa,FL
Summary
Personable and dedicated Customer Service Representative with 22 year of extensive experience in Loan, cashing check and finantial services. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Front Desk Receptionist
Tampa Family Health Centers
10.2023 - Current
- Greeting patients and verifying information
- Checking in patients and reviewing their insurances
- Setting up appointments as well as taking payments, answering phones, printing referrals and transferring calls
- Experience in Epic
Front Desk Receptionist
Optimum
07.2023 - 09.2023
- Check in/out patients
- Answering high call volume
- Verify insurance
- Open and close computers
- Collect payments
Front Desk Receptionist
Tampa Family Health Centers
12.2020 - 07.2023
- Greeting patients and verifying information
- Checking patients and reviewing their insurances
- Setting up appointments as well as taking payments, answering phones, printing referrals and transferring calls
- Experience in Epic and EMR
Customer Service Representative
Instaloan
02.2014 - 05.2014
- Addressed customer service inquiries quickly and accurately.
- Processed car loans, made appreisals on cars
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Assisted approximately five customers each 40 minutes with Loan proceesing.
- Reviewed customer data to assess current issues and determine potential solutions.
- Answered 40 + inbound calls per day and directed to designated individuals or departments.
Customer Service Representative
One Touch Direct
01.2012 - 02.2014
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Documented conversations with customers to track requests, problems and solutions.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Reviewed account and service histories to identify trends and issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative
Ace Cash Express
05.2008 - 05.2012
- Maintained revenue streams by exhausting every option before offering refunds.
- Addressed customer service inquiries quickly and accurately.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Sell services and equipment, sush a trust investments and check processing services.
- Calculate Total payments received during a time period and reconcile this with total sale.
- Prepare forms or agreements to complete sales.
- Keep periodic balance sheets of amount and numbers of transactions.
- Cash checks for customers.
- Documented conversations with customers to track requests, problems and solutions.
Sales Representative
Burlintong Coast Factory
01.2006 - 11.2006
- Produced incremental revenue to customers through cross-selling and upselling additional products and services.
- Greeted store customers promptly and responded to questions with knowledgeable service.
- Raised productivity by 80% by working closely with cross-functional team members.
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers update accounts, sign up for new services and take advantage of special offers.
- Worked closely with front-end staff to assist customers.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Assembler
Lacey Manufacturing
01.1999 - 09.2004
- Positioned and aligned components to complete accurate assembly work.
- Set up and operated greasing equipment to grease components, sub-assemblies or assemblies.
- Retrieved correct materials from product inventory to perform various fabrication duties.
- Assembled components with hand and power tools.
- Performed and submitted first piece for inspection.
Education
BBA -
Bassick High School
Bridgeport, CTSkills
- Credit card payment processing
- Call center experience
- Shipping and receiving understanding
- Problem-solving abilities
- Adaptive team player
- Customer relations
- Quality control
- Finantial knowledge
- Quality assurance controls
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Tampa Family Health Centers
10.2023 - Current
Front Desk Receptionist
Optimum
07.2023 - 09.2023
Front Desk Receptionist
Tampa Family Health Centers
12.2020 - 07.2023
Customer Service Representative
Instaloan
02.2014 - 05.2014
Customer Service Representative
One Touch Direct
01.2012 - 02.2014
Customer Service Representative
Ace Cash Express
05.2008 - 05.2012
Sales Representative
Burlintong Coast Factory
01.2006 - 11.2006
Assembler
Lacey Manufacturing
01.1999 - 09.2004
BBA -
Bassick High School
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