Vicente Casarez
Ephrata
Summary
Dedicated and physically fit laborer with over 8 years of experience in customer service, adept at completing challenging projects on schedule. Proven ability to consistently follow through with orders and instructions, ensuring high-quality outcomes. Highly dependable and hardworking, excelling in both team settings and independently as a Team Leader. Thrives in fast-paced environments, committed to delivering projects quickly and efficiently while maintaining a strong focus on teamwork and collaboration.
Overview
10
10
years of professional experience
Work History
Manager
Sherwin Williams Corporation
Moses Lake, WA
10.2019 - 03.2026
- Facilitated outstanding customer support to enhance relationships with regular customers and contractors.
- Balanced cash drawers and processed deposits, adhering to financial protocols and ensuring compliance with company standards.
- Facilitated product demonstrations to showcase features and benefits, supporting sales initiatives.
- Placed special orders or called other stores to find desired items.
- Cultivated positive customer experiences to reinforce brand identity and drive company promotion.
- Developed and maintained new business accounts to strengthen connections within the painting industry.
- Monitored and analyzed customer project developments to identify and capitalize on store opportunity account growth.
- Implemented strategic sales promotions to support revenue growth for Sherwin-Williams.
- Led team in implementing process improvements to enhance operational efficiency and customer satisfaction.
- Developed training programs for staff, fostering skills development and promoting safety compliance.
Paint Department
Lowe's
03.2017 - 08.2018
- Responsibilities include assisting professional contractors and retail customers in selecting paint and related products
- Entering orders on the computer, tinting and mixing paint, merchandising inventory at the store.
- Assisting management in daily operation of the business and being third key employee related to the paint department
- Maintained friendly and professional customer interactions
- Placed special merchandise orders for customers
- Verified that all merchandising standards were maintained on a daily basis
Fruit Picking
Quincy Foods LLC.
06.2016 - 08.2016
- Perform basic yet important physical work tasks
- Sort and pack variety of vegetables
- Repetitively use hands to sort vegetables
- Must be able to lift 30 or more pounds on a continuous basis.
- Must be able to squat, kneel, crawl and work overhead
- Must be able to push, and pull repetitively
- Must have good eye-hand coordination.
Education
Associate of Arts - Criminal justice
Eastern Washington University
Cheney, WA01-2019
Associate of Arts - undefined
Spokane Falls Community College
Spokane, WA01-2017
High School - undefined
Quincy High School
Quincy, WA01-2014
Skills
- Meticulous attention to detail
- Clear and concise communicator
- Team leadership
- Sales experience
- Proficient in computer applications
- Fluent in Spanish and English
- Team leadership
- Prioritization and scheduling
- Customer service
- Staff training and development
- Decision-making
Timeline
Manager
Sherwin Williams Corporation
10.2019 - 03.2026
Paint Department
Lowe's
03.2017 - 08.2018
Fruit Picking
Quincy Foods LLC.
06.2016 - 08.2016
Associate of Arts - undefined
Spokane Falls Community College
High School - undefined
Quincy High School
Associate of Arts - Criminal justice
Eastern Washington University