Vicente Ceballos
Laredo,TX
Summary
Well experienced employee with a proven track record at H-E-B and Dollar General, excelling in customer service and planning. Demonstrated ability to lead teams, enhance order accuracy, and implement effective solutions, showcasing strong work ethic and decision-making skills.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist - Curbside
H-E-B
04.2023 - Current
- Addressed customer complaints and dissatisfaction with timely and accurate solutions.
- Tracked substitutions/out of stock items and informed customers of changes.
- Create plans for shopping while retrieving orders.
- Ensure in-store shoppers are remaining on task.
- Lead duties learned: performing ORTs and coaching partners.
In Store Shopper
H-E-B
10.2022 - 04.2023
- Shop customer orders as fast and efficient as possible using a Units Per Hour system.
- Retrieve/deliver orders if business demands.
- Maintain approachable attitude to our customers while on tasks.
Assistant Store Manager
Dollar General
03.2018 - 06.2020
- Supervise employees: ensuring accurate cash handling and coupon acceptance, monitor their customer service abilities, stocking in a timely manner, and store cleanliness.
- Train new/current employees on register and sales floor.
- Adjusting store planograms according to customer demands.
- Schedule adjustments.
Education
High School Diploma -
Devine High School
Devine, TX06.2016
Skills
- Customer Service
- Strong Work Ethic
- Decision-Making
- Planning and Organization
- Teamwork
- Order Accuracy
Timeline
Customer Service Specialist - Curbside
H-E-B
04.2023 - Current
In Store Shopper
H-E-B
10.2022 - 04.2023
Assistant Store Manager
Dollar General
03.2018 - 06.2020
High School Diploma -
Devine High School
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