Vicente Lugo
SARASOTA,FL
Summary
Experienced Shop Supervisor, skilled in maximizing team productivity and efficiency with proactive decision-making abilities. Focused on providing discipline and leadership to shop personnel through good planning, communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Service Supervisor
Tesla
SARASOTA, FL
12.2022 - Current
- Supervised a team of employees and delegated duties and responsibilities to each member.
- Monitored daily performance of team members to ensure compliance with company standards.
- Identified training needs among staff members and provided appropriate coaching sessions.
- Collaborated closely with upper management on special projects aimed at increasing profitability.
- Addressed areas that needed improvement and observed team's performance.
- Delivered exceptional customer service and handled inquiries and complaints.
- Analyzed customer feedback data to develop strategies for improving service levels.
- Assigned, trained and managed service staff to ensure quality customer service.
- Conducted daily meetings with team members to discuss goals and objectives.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
- Recruited, interviewed, hired, evaluated, promoted, disciplined and terminated employees as needed.
Automotive Technician
Tesla
Sarasota, FL
11.2020 - 12.2022
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Maintained certifications and completed training on systems and components.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Coached, trained and mentored new team members.
- labor productivity of 89.4% for Q2 and a 82.2% labor productivity for Q1.
Master Automotive Technician
Honda Motor Co. Ltd. Coggin
DeLand, FL
10.2017 - 11.2020
- Answered customer questions and discussed options face-to-face, over the telephone and via email.
- Trained new employees in effective diagnostic and repair procedures.
- Completed repairs on maintenance on vehicles.
- Conducted test drives before and after repair services.
- Performed computerized alignments of diverse vehicles.
- Completed standard inspections to assess wear and damage to vehicles.
- Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues.
- Completed all repairs and maintenance work to company standards.
Master Automotive Technician
Honda Motor Co. Ltd. Hendricks
Daytona Beach, FL
06.2015 - 10.2017
Master Automotive Technician
Honda Motor Co. Ltd. Triangle Dealers
San Juan , PR
02.2009 - 06.2015
Education
Master
Honda Training Center
Weston FL04.2014
College -
Automeca Technical College
Bayamon, PR08.2008
Osuna
San Juan Puerto Rico 2006
Training -
TESLA TRAINING
Skills
- Diagnostic skills
- Product Knowledge
- Staff Management
- Task Delegation
- Production monitoring
- Quality control
- Experience in leadership
- Friendly and hardworking
- Customer service experience
- Excellent driving record
- Safety understanding
- Team building
- Multitasking
- Training and Mentoring
Timeline
Service Supervisor
Tesla
12.2022 - Current
Automotive Technician
Tesla
11.2020 - 12.2022
Master Automotive Technician
Honda Motor Co. Ltd. Coggin
10.2017 - 11.2020
Master Automotive Technician
Honda Motor Co. Ltd. Hendricks
06.2015 - 10.2017
Master Automotive Technician
Honda Motor Co. Ltd. Triangle Dealers
02.2009 - 06.2015
Master
Honda Training Center
College -
Automeca Technical College
Osuna
Training -
TESLA TRAINING
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