David Burnisky
Linwood,NJ
Summary
Dedicated Lead Service Technician with over 6 years of experience in HVAC system installation and maintenance. Expertise in diagnosing complex issues and training junior technicians, contributing to high customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Service Technician/Supervisor
ACE Home Services (Previously Clays Climate Control)
Linwood NJ
08.2019 - Current
- Led installation and maintenance of HVAC systems, ensuring optimal performance and customer satisfaction.
- Trained and mentored junior technicians on best practices and safety protocols.
- Diagnosed complex system issues, providing effective solutions to enhance operational efficiency.
- Developed preventive maintenance schedules, reducing emergency service calls and extending equipment lifespan.
- Collaborated with team members to streamline service workflows, improving response times and overall productivity.
- Enhanced customer relations through clear communication and follow-up on service inquiries and feedback.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Supported continuous improvement efforts through participation in regular performance evaluations and feedback sessions.
- Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
- Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Evaluated systems according to predetermined checklist and noted issues.
- Repaired and replaced worn and damaged components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Designed and taught mico-skills classes for technicians, focusing on industry best practices to ensure both new hires and experienced staff remain current and proficient
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Enhanced team productivity, conducting thorough training sessions for new/current technicians
Carpenter/General Foreman
Painting by Pierce
Ocean View, NJ
03.2016 - 08.2019
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Planned and executed work with proper tools and materials to maximize productivity.
- Measured materials to determine sizes and quantity required for construction project.
- Operated power tools and hand tools safely, adhering to industry safety standards.
Education
High School Diploma -
Oakcrest High School
Mays Landing, NJ06-2005
Skills
- Mechanical troubleshooting
- Diagnostic skills
- Refrigeration system maintenance
- Boiler maintenance
- HVAC system troubleshooting
- Strong attention to detail
- Installation and repair
- Problem and issue resolution
- Valid Driver's license
- Heavy lifting
- Hand tool expertise
- Power tool proficiency
- Hand tools
- Diagnostics expertise
- Professional and courteous
- Analytical thinking
- Service reports
- Preventive Maintenance
- Diagnostics skill
- Scheduling and coordination
- Technical support
Accomplishments
- 16 NATE certifications
- EPA certification
- Numerous employee of the month
- Supervised team of 8 staff members.
Certification
- 16 NATE certifications
- EPA certification
Languages
English
Timeline
Lead Service Technician/Supervisor
ACE Home Services (Previously Clays Climate Control)
08.2019 - Current
Carpenter/General Foreman
Painting by Pierce
03.2016 - 08.2019
High School Diploma -
Oakcrest High School