Vicente Olvera
LOS ANGELES,California
Summary
Detailed Barber with half a decade experience in hair cutting and styling. In-depth understanding of hair care industry and business operations. Dedicated to best-in-class customer service and satisfaction. Talent for taking on new challenges and inspiring team members to go above and beyond. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
Work History
Gaming Associate
Knighted Ventures
05.2022 - Current
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Explained game instructions and rules to customers.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained familiarity with games and with strategies or tricks used by cheaters.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Took customer bets, paid out winnings and collected losing bets.
- Informed security personnel and supervisors of problems, violations or irregularities.
Professional Barber
Self Employed Services
08.2018 - Current
- Used clips and shears to complete various types of fades, shaves and cuts.
- Styled hair according to customer preferences.
- Answered incoming telephone calls and scheduled appointments for clients.
- Educated customers on products to maximize benefits.
- Managed business customer service, responding to requests and concerns promptly.
- Distributed business cards outside of salon to generate new business.
- Devised marketing and sales strategies to maximize business success.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Sales Associate
Tidal Management
02.2022 - 05.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
Service Deli Clerk
Vons Grocery Store
04.2021 - 02.2022
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Received payment via cash, check, card or mobile payment and processed promptly, resulting in [Number]% accuracy rate.
- Calculated total items needed to assemble party trays and placed orders for inventory.
Event Usher
Landmark Security Services
10.2017 - 12.2019
- Greeted customers with smile and provided friendly, knowledgeable service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided information about current and future events at facility.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Shipping and Receiving Associate
PB&J Shipping
02.2017 - 09.2017
- Updated database with changes in carrier status.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Education
Bachelor of Arts - Psychology
Holy Names University
Oakland, CA12.2023
High School Diploma -
John H. Francis Polytechnic
Sun Valley, CA06.2016
Skills
- Outstanding Client Retention
- Client Needs Assessment
- Customer Experience
- Communications Strategies
- Sales Goals
- Individualized Care Plans
- Stocking and Receiving
- Teamwork and Collaboration
- Time Management
- Sales Generation
- Hospitality Service Expertise
- Critical Thinking
Timeline
Gaming Associate
Knighted Ventures
05.2022 - Current
Sales Associate
Tidal Management
02.2022 - 05.2022
Service Deli Clerk
Vons Grocery Store
04.2021 - 02.2022
Professional Barber
Self Employed Services
08.2018 - Current
Event Usher
Landmark Security Services
10.2017 - 12.2019
Shipping and Receiving Associate
PB&J Shipping
02.2017 - 09.2017
Bachelor of Arts - Psychology
Holy Names University
High School Diploma -
John H. Francis Polytechnic
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