VICENTE SERRANO
Chicago,IL
Summary
Seeking a position with an organization where I can utilize my skills and experience to improve operations and enhance growth.
Overview
24
24
years of professional experience
Work History
Server
Hyatt Regency McCormick Place
01.2013 - Current
- Providing an ideal guest experience
- Welcomed and acknowledged all guests according to company standards
- Accurately total, process and collect payments from guest using the point
- Suggest additional items to customers to increase restaurant sales
- Setting up and preparing restaurant for the upcoming shift
- Served food courses and alcoholic beverages to guests
- Performs other duties, tasks as assigned
FOOD AND BEVERAGE MANAGER
Fairmount Chicago Millennium Park
01.2006 - 01.2013
- Manager in the day-to-day operation of the department and ensured service standards were followed
- Conducted regular inspections of all set up banquet function coordinated with banquet manager
- Reported necessary maintenance items
- Followed all safety and sanitation all kitchen and F&B areas policies
- Attendant Beo meeting whit chefs sales manager convention service
Dining Supervisor and Banquet captain
Crown Plaza Hotel
01.2004 - 01.2006
- Managed a staff over 28 associates
- Coordinated with banquet staff room set-ups, changes and time schedules for all functions
- Responsible for imputing menu changes in the point-of-sale system
- Maintained prestigious service standards and increased off season revenues by 10%
EXECUTIVE STEWARD
Sofitel Hotel
01.2001 - 01.2004
- Manager in the day-to-day operation of the department and ensured service standards were followed
- Conducted regular inspections of all set up banquet function coordinated with banquet manager
- Reported necessary maintenance items
- Followed all safety and sanitation all kitchen and F&B areas policies
Skills
- Fluent in Spanish
- Microsoft Word
- Excel
- PowerPoint
- Point-of-sale system
Timeline
Server
Hyatt Regency McCormick Place
01.2013 - Current
FOOD AND BEVERAGE MANAGER
Fairmount Chicago Millennium Park
01.2006 - 01.2013
Dining Supervisor and Banquet captain
Crown Plaza Hotel
01.2004 - 01.2006
EXECUTIVE STEWARD
Sofitel Hotel
01.2001 - 01.2004
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