Vicente Zamora-Ramirez
Tukwila
Summary
Highly motivated with a spontaneous personality, trained in fast pace restaurants and sales professional positions with demonstrated ability to exceed work performance, improve customer satisfaction levels, solve problems and build strong relationships.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
14
14
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
12.2024 - Current
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Greeted guests, promoted specials, and took orders.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
Manager
MacDonalds
01.2021 - 11.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
Crew Member
MacDonalds
01.2018 - 12.2020
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Night Audit / Swing Shift
DAY'S INN
01.2016 - 12.2016
- Company Overview: Auburn, Washington
- Provide information to guests about hotel policies, services and amenities
- Selling and upselling rooms to 'walk-in' customers
- Entering/changing reservation information on the computer system
- Posting charges to guest accounts
- Processing payments from guests
- Auburn, Washington
Night Audit
Travelodge Suites
01.2015 - 12.2015
- Company Overview: Auburn, Washington
- Provide information to guests about hotel policies, services and amenities
- Selling and upselling rooms to 'walk-in' customers
- Entering/changing reservation information on the computer system
- Posting charges to guest accounts
- Processing payments from guests
- Auburn, Washington
Machine Feeder
Hospital Central Service Association
01.2014 - 12.2015
- Company Overview: Auburn, Washington
- Responsible for feeding material into machines in a uniform manner
- Removes material after it's been loaded
- Tends equipment Push buttons and levers to start and stop machine Clean, maintain, and repair machinery
- Gather material and place it onto cars
- Fasten, package, or stack materials and products
- Adjust conveyors and crushers as needed
- Oil and lubricate belts, conveyors, and other equipment
- Adjust chemicals, solutions, or ingredients to machines or equipment as required by the manufacturing process
- Auburn, Washington
Dishwasher/Food Preparer
Cheesecake Factory
01.2014 - 12.2014
- Company Overview: Seattle, Washington
- Cleaned all dishes, glasses, silverware and cooking supplies for restaurant
- Stocked restaurant with clean supplies for customers
- Kept dish room and dish machine in clean working order
- Assisted chefs and sous chefs when required
- Seattle, Washington
Cashier/Server/Pizza Maker
Sbarro Pizza
01.2013 - 12.2014
- Company Overview: Seattle, Washington
- Operated the cash register and received payment from customers in cash and credit card, accurately counted and provided change to customers as required
- Maintained a solid knowledge of products and services available
- Cleaned and stocked the work area
- Assisted in locating, reconciling and verifying the accuracy of transactions and operated equipment with peripheral electronic data processing
- Seattle, Washington
Crew Member
McDonald's
01.2013 - 12.2013
- Company Overview: Seattle, Washington
- Received customers pleasantly, took their orders, transmitted to kitchen staff, served and prepared bills
- Adhered to the quality and work standards of the chain
- Maintained equipment, such as the oven and grill, in proper condition
- Assisted other staff members in taking orders
- Analyzed customer complaints and feedback for constant improvements
- Seattle, Washington
Temporary Labor
Select Staffing
11.2011 - 12.2013
- Company Overview: Seattle, Washington
- RPI (Select Staffing) Shipping and Binning
- Interline Brands (Select Staffing) Picker and Receiver
- Cascade Windows (Select Staffing) Window Delivery Assistant
- Seattle, Washington
Sales Associate
Cellular Zone
01.2011 - 12.2011
- Company Overview: Seattle, Washington
- Consulted with customers to determine their wireless service needs and identify and acted upon opportunities to upsell additional Cellular Zone products and services to new and existing customers
- Handled customer service issues in a timely and professional manner
- Handled register receipts including daily cashing-in/ cashing-out
- Arranged and displayed store merchandise and restocked merchandise as required
- Seattle, Washington
Education
High School Diploma -
Federal Way High School
Federal Way, W.A.05.2011
Skills
- Bi-lingual (Spanish and English)
- Oral and Written Communication Skills
- Computer Skills (Windows-based operating systems; Microsoft Office and other industry-specific applications)
- Teamwork and collaboration
- Willingness to learn
- High level of integrity
- Guest service
Languages
Spanish
Native or Bilingual
Timeline
Sandwich Artist
SUBWAY®Restaurants
12.2024 - Current
Manager
MacDonalds
01.2021 - 11.2024
Crew Member
MacDonalds
01.2018 - 12.2020
Night Audit / Swing Shift
DAY'S INN
01.2016 - 12.2016
Night Audit
Travelodge Suites
01.2015 - 12.2015
Machine Feeder
Hospital Central Service Association
01.2014 - 12.2015
Dishwasher/Food Preparer
Cheesecake Factory
01.2014 - 12.2014
Cashier/Server/Pizza Maker
Sbarro Pizza
01.2013 - 12.2014
Crew Member
McDonald's
01.2013 - 12.2013
Temporary Labor
Select Staffing
11.2011 - 12.2013
Sales Associate
Cellular Zone
01.2011 - 12.2011
High School Diploma -
Federal Way High School
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