VICHELLE MONTES
Houston
Summary
Customer-focused professional with extensive experience in sales, customer service, and hospitality. Skilled at creating positive client experiences in fast-paced environments while maintaining safety, efficiency, and professionalism. Adept at conflict resolution, multitasking, and building rapport with diverse customers.
Overview
4
4
years of professional experience
2013
2013
years of post-secondary education
Work History
Bartender
Grooves
Houston
01.2026 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Provided excellent customer service, ensuring a welcoming atmosphere for guests.
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Handled cash transactions accurately while processing customer payments smoothly.
- Engaged with guests to build rapport and enhance their overall experience at the bar.
- Developed good working relationships with fellow employees through effective communication.
Setter
Cory Armstrong Fitness
Houston
09.2025 - Current
- Conducted interviews to assess candidate qualifications for online coaching
- Provided feedback to candidates post-interview regarding their goals.
- Recorded detailed notes during interviews for accurate candidate evaluations.
- Conducted outbound calls to schedule appointments with potential clients.
- Managed appointment calendars for multiple sales representatives efficiently.
- Followed up on missed appointments to reschedule with clients promptly.
Bartender
Tending2U
Houston
03.2023 - Current
- Mobile bartending service for private events, weddings, birthday parties etc
- Set up mobile bar and support table with the desired mixers and liquor provided by the client
- Prepare drinks according to specific party/event
- Provided excellent customer service, ensuring a welcoming atmosphere for guests.
Front Desk Associate
Christ Clinic
Katy
01.2024 - 02.2025
- Managing front desk operations at Christ Clinic
- Ensuring smooth patient flow
- Maintaining a welcoming environment
- Checking in and checking out patients
- Scheduling future appointments for patients.
- Greeted patients and visitors with professionalism and warmth.
- Handled incoming calls and addressed inquiries promptly.
- Maintained cleanliness and organization of the front desk area.
- Processed patient payments and verified insurance information accurately.
Setter
High Ticket Trainer
remote
04.2022 - 02.2024
- Established and maintained high-quality experience for clients
- Collaborated with team to improve efficiency
- Demonstrated innovative problem-solving skills
- Boosted client satisfaction
- Zoom meetings to interview clients to find qualifying leads
- Handing off qualifying leads to closers with a following meeting.
Education
Andress High School
El Paso, TXSkills
- Problem Solving
- Teamwork
- Customer Service
- Communication
- Time Management
- Organization
- Creativity
- Leadership
- Critical Thinking
- Multitasking
- Interviewing
- Collaboration
- Client Satisfaction
- Sales
Timeline
Bartender
Grooves
01.2026 - Current
Setter
Cory Armstrong Fitness
09.2025 - Current
Front Desk Associate
Christ Clinic
01.2024 - 02.2025
Bartender
Tending2U
03.2023 - Current
Setter
High Ticket Trainer
04.2022 - 02.2024
Andress High School