Vickaila Jules
Tacoma
Summary
Experienced with patient care and clinical support. Utilizes effective communication and organizational skills to ensure smooth clinical operations. Strong understanding of confidentiality protocols and patient comfort measures.
Overview
9
9
years of professional experience
Work History
Clinical Intern
Comprehensive Life Resources (CLR)
09.2025 - Current
- Developed strong relationships with consumers, fostering a supportive and collaborative environment.
- Partnered with clients to create individualized treatment plans.
- Co-facilitated psychoeducation and recovery groups, contributing to group curriculum development.
- Shadowed outpatient intake assessments and therapy sessions to gain clinical insights.
- Assisted clients in navigating community resources effectively.
- Presented clinical documentation and observations to interdisciplinary team.
Health Unit Coordinator
Wellfound Behavioral Health (Inpatient Psych Hospital)
01.2023 - Current
- Supported patient care through clerical, reception, and scheduling duties under a Registered Nurse's direction.
- Participated in quality assurance initiatives and maintained a safe work environment following hospital standards.
- Streamlined communication between departments, improving response times to patient needs and inquiries.
- Monitored patient records for accuracy, maintaining compliance with hospital policies and regulations.
- Implemented process improvements that increased operational efficiency in daily unit activities.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Individual Provider (IP) Caregiver
Consumer Direct Care Network Washington (CDWA)
05.2021 - Current
- Coordinated care plans with healthcare professionals to ensure comprehensive support for clients' needs.
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Monitored client progress and adapted care strategies to improve outcomes based on individual needs.
- Adhered strictly to safety protocols reducing the risk of accidents or infections within the homecare setting.
- Supported patients in managing chronic conditions through consistent monitoring, guidance, and encouragement towards healthy lifestyle choices.
Customer Service Specialist (CLR)
Comprehensive Life Resources (Outpatient Behavioral Health Clinic)
02.2017 - 01.2023
- Interacted with consumers facing multiple challenges, providing compassionate support.
- Managed centralized scheduling and maintained confidentiality while assisting agency staff and consumers.
- Delivered exceptional customer support, addressing inquiries and resolving issues effectively.
- Managed client intake processes, ensuring accurate documentation and compliance with protocols.
- Trained new staff on customer service best practices and organizational policies for improved efficiency.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
Bachelor of Social Work (BSW) -
Aurora University
05.2026
Associate in arts -
Tacoma Community College
08.2024
Skills
- Effective communication skills (both written and verbal) through interactions with clients and team members
- Applying ethical decision frameworks
- Experience in self-assessment and engagement with ongoing feedback from supervisors, reinforcing professional growth and development
- Critical thinking & Critical reflection
- Advocacy
- Reflective responding and summarizing
- Patient care support
- Treatment plan development
- Psycho-education facilitation
Timeline
Clinical Intern
Comprehensive Life Resources (CLR)
09.2025 - Current
Health Unit Coordinator
Wellfound Behavioral Health (Inpatient Psych Hospital)
01.2023 - Current
Individual Provider (IP) Caregiver
Consumer Direct Care Network Washington (CDWA)
05.2021 - Current
Customer Service Specialist (CLR)
Comprehensive Life Resources (Outpatient Behavioral Health Clinic)
02.2017 - 01.2023
Bachelor of Social Work (BSW) -
Aurora University
Associate in arts -
Tacoma Community College